FAQs

  • What if I get the red exclamation point next to the cloud?  STOP.  Need to click on the cloud and see what's wrong.  Transactions are not processing.
  • What if I get the "White Screen"?  Click on the navigator, click on the Assets tile, go back to My Schedule.  If this doesn't work, close the app and reopen.
  • What if I get the message that I'm working offline?  That's ok, once you are back in range of Wi-Fi the transactions will upload to the system.
  • Will I get notified when a work order is added to my queue?  Yes, normally there will be a notification.  This is currently off in the training environment.


Day 1

  • Microsoft Authenticator
  • IBM Maximo App
    • Navigator
    • Data update page
      • Errors
      • Expired login
    • Notifications
    • Working offline
    • My Schedule
    • Work Assigned to Me
    • Select a work order, at least 3 should be assigned to you
    • Review the request
    • Add an attachment
    • Report Work
    • Create a Work Log using voice
    • Create another Work Log by typing
    • Complete Assignment
    • Add 8 hours for the day, regular hours
    • Back to Work Assigned to Me
    • Check for updates
  • Green Sheets, if time permits
    • Take a look at the time entered on the work order from today

Day 2

  • IBM Maximo App
    • Navigator
    • My Schedule
    • Work Assigned to my Shop
    • Check for updates
    • Select a work order
    • Report Work
    • Assign to Self
    • Create a Work Log
    • Back to Work Assigned to Me
    • Check for Updates
    • Find the work order you just assigned to yourself and Report Work to complete the work order.  Add regular hours for time worked.
    • Navigator
    • Create a Work Order
    • Assign to Self
    • Report Work
    • Add a Work Log
    • Complete the assignment and add OT hours for the hours worked
    • Create another Work Order
    • Assign to another shop
    • Back to Work Orders Assigned to My Shop
    • Check for Updates
  • Green Sheets
    • Add a vacation day
    • Add driving pay
    • Add a meal ticket
    • Add leader pay
    • Fix hours on a work order
    • "Add to 8"


Day 3

  • IBM Maximo App
    • Navigator
    • My Schedule
    • Work Assigned to my Shop
    • Check for updates
    • Select a work order
    • Report Work
    • Assign to Self
    • Create a Work Log
    • Back to Work Assigned to Me
    • Check for Updates
    • Select the work order
    • Change to Waiting on Materials
    • Back to work orders assigned to me
    • Check for updates
    • Select another work order
    • Scan an asset tag to add a piece of equipment
    • Report Work
    • Add materials used from inventory
    • Add time for a job not completed, overtime or doubletime
    • Add another shop to this work order
    • Review the asset information available
  • Green Sheets
    • Review time entered from work orders today
    • Add time for a shop unassigned time
    • Add refused overtime
  • How to Create a Service Request and why would I do one?
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