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The University licenses Adobe Creative Cloud through our participation in Adobe's Enterprise Term License Agreement (ETLA).  Software installed on campus computers is either for shared or assigned licensing.  

Staff and faculty assigned an Adobe Creative Cloud license can additionally access Adobe cloud delivered offerings such as Adobe Fonts, full list here. Some  cloud services functionality maybe restricted due to University cloud services provider policies. Staff and faculty should contact their academic or administrative support personnel for more information.



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How do I Sign-In to Adobe ?

When prompted, enter your Syracuse University email address and password. into the sign in prompt displayed at first launch of Adobe software. Adobe accounts are protected using Microsoft MFA, if you have not yet setup MFA you may be prompted to do so during login.  Learn more on the Microsoft Two-Factor page

We strongly recommend logging into Acrobat before using other applications. 

Adobe Sign-In Window

Note

If your SU email address has both a personal Adobe ID (user created) and a Federated ID (SU created) account associated, you will see the account chooser screen after entering your @syr.edu address. To sign in with your new SU account, choose Enterprise ID.

Adobe account chooser screen



Software Availability

Students

All active student's may use their University provided account to access Adobe software on shared computers across campus.  Shared computers include ITS computer labs and those managed by individual schools and colleges and may include additional locations within departments.  Learn more at the ITS Computer Labs home page or from the applicable departmental technology support office.    Access is possible while off campus when using Syracuse University Remote Access

Architecture and Newhouse Students*

Architecture and Newhouse students have been provided licensing to cover usage on personal devices. Students may follow Adobe creative cloud download instructions to install the Adobe Creative Cloud desktop application, login using their SU identity as outlined above , and selecting licensed applications for installation.

Architecture students may visit the school’s Adobe student license page for more info.

Faculty and Staff

All active faculty and staff at the University have been provided access to Adobe Acrobat.  Eligible active faculty and staff can gain access to Adobe Creative Cloud on their departmental computer or across campus on shared computers in the ITS Computer Labs.  Please contact your technology support staff to inquire about software access, employees may your support here


Maximum Concurrent License Activation


Adobe software license for active faculty and staff allows for 2 concurrent activations.  When a third machine is logged into, you will be presented with a dialog to sign out of one of your previously activated installations to continue. Choose to sign out of Adobe software on your previous machines to continue.


Example Too Many Activations Notice



What if I am No Longer a Current Student or Staff/Faculty?

Adobe software is for current students, staff and faculty.  If you are no longer eligible for the program (you graduate or leave the university), Adobe services will no longer be available for you to use, or with limited functionality.  As such, any data you have stored in these services will no longer be available to you as well. You will need to retrieve any personal data you need to retain before you leave the University.  If you are not an active student, staff, or faculty member, please refer to the IT Resources After Graduation, Retirement, Resignation, etc. page



Personal Adobe Account/Subscriptions 

The Federated ID provided by Syracuse is completely separate from any other Adobe account you may have, even if prior Adobe accounts used your NetID@syr.edu email address.  If you do have a prior Adobe account under your NetID@syr.edu email address, you'll be presented with a choice between Adobe ID / Personal account and Enterprise ID / Company or school account when signing in.

Change Personal Adobe ID

Do you have an Adobe ID and Federated ID which both use your @syr.edu address as the account username?  You can change your personal Adobe ID to use a different email address by following the provided Adobe documentation.  By changing your Adobe ID to a new email address, you will no longer be prompted with the account chooser screen at login in the future and there is no impact to your subscriptions or stored assets.

Digital Assets

Users may have digital assets stored within their personal Adobe ID.  These assets cannot be directly accessed when logged in using your Federated ID.  Depending on the asset type, it maybe possible to migrate your content from Adobe ID to Federated ID or share the asset between accounts.  Please review details here.



Learning Material

Adobe

Adobe has a wealth of support information regarding their software and services available on their helpx.adobe.com site.

LinkedIn Learning

A large amount of training and learning materials are available via the campus LinkedIn Learning subscription.  To learn more about LinkedIn Learning and how to access, please visit the documentation.


Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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