Adding an Attachment

For help on adding an attachment during creation of a new issue, see Create Issues. 

While Logged into Orange Tracker

While you are logged into Orange Tracker, you can add files and images to any issue in your service desk project. When working on an issue, simply drag and drop a file onto the issue, or select More > Attach files. You will then have the option to add a comment with more information about the attachment, and then share the file and comment with your customer or with your internal team only.

• File formats: GIFs, JPGs, PNGs
• A valid file name cannot contain any of these characters: '\', '/','\"', '%', ':', '$', '?', '*'.

• By default, the maximum size of any one file is 25MB.

via Email

You can also add an attachment to an existing issue by sending an email to the project's email address with the issue key in the subject line (ex:  send an email to help@syr.edu with a subject of Help-100 to add to the Help-100 ticket in the Help project).  The email will be translated into a comment on the issue and any attachments to the email will added as attachments to the issue.  For more information on creating comments via email on existing issues, see Comments in Orange Tracker.

Removing an Attachment

1. Browse to the issue
2. Hover your cursor over the attachment
3. select the trash can icon that appears.
4. You will be prompted with a message that asks if you are sure you want to delete the attachment, select "Delete."

NOTE:  Once you have selected "Delete," the attachment cannot be recovered.  You would need to go back to the original file and re-attach it to the issue.