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Syracuse University has begun implementing Cisco IP phones at various location on campus. Please refer to the links and contact information below if you require support. 


Physical Device Support

If you have operational questions related to your device, please refer to your quick reference card and the Quick Reference Guide - Cisco IP Phone Answers page for operational questions. 

Online resources including videos, documents, and interactive material are also available at https://access.enduseruniversity.com/syr.



Remote Contact Center Support

If you are a user of the Cisco IP phones and need to configure your Finesse Contact Center remote connection, please reference the instructions found on the Cisco Finesse Remote Configuration page.



Cisco IP Phone Support

The Syracuse University Telecommunications department is the primary point of contact for telephony related issues, including questions and issues related to Finesse Contact Center.

If you have questions or concerns about IP phones, or any telephone on campus, please contact the ITS Telecommunications department at telecom@syr.edu or 315-443-4730.

Additional details and telephony services can also be viewed on the Telecommunications home page

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