As part of the JSM migration, some projects needed the Component field to be preset with one of the components from that project. This means each ticket created will have a preset component. As the project manager, you can change the component or remove this requirement.

To Change the Component

Under Project Settings, click on Request Types

Click on the "Email" Request Type, or the Request Type that is used by the email channel

Click on the Component field and add or replace the component

Click Save Changes

To Remove the Component

To remove the component, you first need to ensure the Component field is not required by the Field Configuration

Under Project Settings, click on Fields

Review the Field Configuration name. For example the "Standard Field Configuration with Component Required" name states the Component field is required

You can also scroll down and locate the Component field and see if it states "Yes" under the Required column

If the field is required, please work with the AAP team to change your Field Configuration Scheme

If the field is not required, please follow the instructions to remove the field from the Request Type

Under Project Settings, click on Request Types

Click on the "Email" Request Type, or the Request Type that is used by the email channel

Click on the Component field and select the Remove button

Click the Save Changes button


  • No labels