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The steps below are used to create a secure connection to access University resources via virtual private network (VPN) on a macOS device.

Windows Device?

If you require a VPN connection on a Windows 10 devices, please refer to the SURA tool instructions found on the SURA Utility for Windows page.

Setting Up a VPN Connection on macOS

  1. Ensure your device is connected to the internet. If you are on campus and need to connect to AOX (AirOrangeX) first, follow the configuration steps here: https://answers.syr.edu/x/JwIyBg
     
  2. Download the VPN Configuration Tool.  
     
  3. Select the VPN Setup file in your browser's downloads area, the Downloads folder of your Mac, or search for "Setttings_for_SU_VPN-1.1.mobilleconfig" in spotlight to launch the file.

  • You should notice a banner in the upper right corner of the screen that indicated you need to open System Preferences to continue. Click this link if you need assistance with launching System Preferences on your Mac.
     
  • In System Preferences, click Profiles.

  • In Profiles, you will see a downloaded profile from Syracuse University. Click Install.
     
  • After clicking Install, you will be prompted to enter your NetID.
     
  • You will need to authenticate with your computer's password. (The screenshot shown is on a Mac using Touch ID)
     

  • Once you have authenticated, your profile will now say "Verified."
  • You can now connect to the VPN by clicking the VPN icon in the upper menu bar and selecting "Connect SU VPN".

    • You will be prompted to enter in your name and/or password. Once entered, click OK and your VPN will be connected.

Pro-tip!

If you would like your VPN to remember your password each time that can be accomplished by going to the Apple menu   > System Preferences, then click Network. Go into your Authentication Settings and add your NetID password to the password field.

Note:
Do not change the shared secret.

  • Click "continue" on the profile install dialog box.
     drop down to install profile
  • Under Username enter your NetID and click "Install."
  •  You will be prompted for the password to your computer. (Screenshot below is for Macs with TouchID) 
    profile wants to make changes pop-up request
  • The SU VPN profile should now appear in the profiles section of settings.
    network system preferences window showing installed vpn
  • Launch System Preferences and select "Network." Select VPN (L2TP) in the sidebar on the left and then make sure the box at the bottom labelled "Show VPN status in menu bar" is checked.
    Network window with sidebar


  • You can now connect to the VPN by clicking the VPN icon in the upper menu bar and selecting "Connect SU VPN".

    macos menu bar with vpn icon circled
    connect VPN drop down window


  • Enter your NetID password in the dialog box and select OK.
    vpn connection pop-up window


  • Once connected, you can click on the VPN icon to see connection time and status.
    vpn connection drop down menu

Connecting to a Network Drive

To connect remotely to your network drive, please follow the instructions found here: Connecting Remotely to a Network Drive on macOS



Wireless Printing

For instructions on printing wirelessly with your Mac, please follow the instructions found here: Wireless Printing for macOS



Troubleshooting

Unauthorized Software Issue


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