Before you configure your SUMail account to the Windows 10 device, be sure to confirm your credentials by logging in at If you are unable to log in, you can manage your password on the NetID self-service page.

Table of Contents

Configuring Your Account to the Desktop Outlook App

Step 1: Install Outlook

The desktop Outlook app is available for students, faculty, and staff as part of the Office365 package which can be downloaded by logging in to using your SU email address and password. Once logged in, click on the "Install Office" button in the top-right corner. This a large file, so it may take some time to download and install. 

Note for faculty/staff: If you are using an SU-provided computer, Outlook is already installed in most cases. If it is not installed, contact your academic or administrative IT support. 

A screenshot of the login screen is shown with an arrow and circle around the Install Office link

Step 2: Open Outlook 

Type "Outlook" in the "Type here to search box" at the bottom-left of your screen, then click on the app to open it.

A screenshot of a Windows 10 search result for the Outlook app is shown

Step 3: Add Your Account

Select File > Add Account

A screenshot of an arrow and circle pointing to the File menu location in the Outlook app is shown

A screenshot of the Outlook app file menu with an arrow and circle pointing to the Add Account button is shown

Step 4: Enter Your Email and Select "Office 365"

Enter your SU email address and press "Connect". If prompted, choose Office 365 as the account type.

A screenshot of the box prompting to type your email address is shown

Step 5: Enter Password

If prompted, enter your password, then select OK > Finish to start using your email account in Outlook. 

A screenshot of the Windows Security box asking the user to type in the email password is shown

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing, or by stopping into 1-227 CST.