Information Technology Support
Page tree

Before you configure your SUMail account to the Windows 10 device, be sure to confirm your credentials by logging in at sumail.syr.edu. If you are unable to log in, you can manage your password on the NetID self-service page.
 

Preparing Exchange for SUMail

If you received an email indicating you need to configure your Exchange account in preparation for migration to SUMail, we recommend removing your account from the device and reconfiguring the account using the steps below. Configuring your email account with your full email address will properly prepare you for your account's migration.

More migration details are available on the Exchange Email Migration to SUMail page.



Table of Contents


Configuring Your Account to the Desktop Outlook App

Step 1: Install Outlook

The desktop Outlook app is available for students, faculty, and staff as part of the Office365 package which can be downloaded by logging in to http://portal.office.com/ using your SU email address and password. Once logged in, click on the "Install Office" button in the top-right corner. This a large file, so it may take some time to download and install. 

Note for faculty/staff: If you are using an SU-provided computer, Outlook is already installed in most cases. If it is not installed, contact your academic or administrative IT support. 

A screenshot of the portal.office.com login screen is shown with an arrow and circle around the Install Office link

Step 2: Open Outlook 

Type "Outlook" in the "Type here to search box" at the bottom-left of your screen, then click on the app to open it.

A screenshot of a Windows 10 search result for the Outlook app is shown

Step 3: Add Your Account

Select File > Add Account

A screenshot of an arrow and circle pointing to the File menu location in the Outlook app is shown

A screenshot of the Outlook app file menu with an arrow and circle pointing to the Add Account button is shown

Step 4: Enter Your Email and Select "Office 365"

Enter your SU email address and press "Connect". If prompted, choose Office 365 as the account type.

A screenshot of the box prompting to type your email address is shown

Step 5: Enter Password

If prompted, enter your password, then select OK > Finish to start using your email account in Outlook. 

A screenshot of the Windows Security box asking the user to type in the email password is shown


Configuring Your Account to the Windows 10 Mail App

Step 1: Open the mail client

The mail client can be opened by selecting the mail app in the tile section of the start menu or by searching "mail" in the Windows 10 search box.

mail option within the windows 8 start menu or mail option within the windows 8 start menu via searching

Step 2: Click "Get Started"

If it is your first time in the app select "Get Started". If you already have an account setup in the application, it will be listed and you click the add account button.

welcome page for the windows mail application or account list for the windows mail application

Step 3: Select Exchange Account

Proper configuration of your SUMail requires that you select "Exchange" as the type of account you'd like to setup.

account type menu choose exchange

Step 4: Enter Your Email and Password

Enter your full email address (netid@syr.edu) and click next.

Next you'll need to enter your password and click "Sign-in".

You'll then be prompted with a Windows 10 security screen asking to make your PC more secure. Clicking on "Enforce these policies" is required to configure the account.

Note: If you are getting an error, please verify your password at netid.syr.edu. Also ensure that you are using your full email address as the account name. If you get an indication that a mailbox has not been setup please contact us at 315-443-2677 or email help@syr.edu. Hours of Operation

enter your su email address   enter your netid password

Server and Domain

If you are asked to enter the server for any reason it will be outlook.office365.com. If a "domain" box appears, you will leave it blank.

Step 5: Success!

As long as your credentials are correct and you have a valid internet connection you'll have indication that the account configuration was successful.

Click "Done" and you will be returned to the account list page which should now list your SUMail account (and any previously configured accounts).

Select your account and enjoy.

success window indicating you are all done   account list in windows mail application

Top


Deleting Your Account from the Windows 10 Mail App

Step 1: In the Mail App Open the Settings Menu

Open the Windows 10 Mail app and enter your account. You'll want to select the settings button which will be a small gear symbol at the bottom of the screen.

click the gear within the mail application at the bottom for settings 

Step 2: Select Your Account

In the settings menu select "Accounts".

Next, select the account you wish to delete from the list of synced accounts.

locate accounts within the settings menu   view of settings options

Step 3: Delete the Account

Once you are on the account management page, select "Delete account".

You'll need to click the "Delete" button at the bottom of the next prompt to verify that this is the action you'd like to take.

view of account settings where delete account is visible   confirm deletion of account by selecting delete

Next you'll be prompted with a Windows 10 security screen asking to make your PC more secure. Clicking on "Enforce these policies" is required to delete the account.

Your account is now deleted from the Windows 10 mail app.

Top


Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

Top