Below you will find instructions on connecting a macOS device to AirOrangeX, Syracuse University's secure wireless network. Be sure to follow the instructions based on your version of macOS.
Not sure which macOS version you have? Simply click the Apple symbol in the top left corner and select 'About This Mac'. A window should pop up indicating which version of macOS is installed.
Table of Contents
Connecting a Mac running macOS Big Sur to AirOrangeX
Users with macOS Big Sur can directly connect to AirOrangeX.
To connect, access wireless networks by clicking on the wireless icon in the top right-hand corner of the screen and select the AirOrangeX network.
Enter in your NetID and password when prompted. You should now be connected. Once connect, be sure to review the information page on our Welcome to Computing at SU page.
Trouble connecting? If your computer is not connecting or AirOrangeX is not visible, be sure to review the troubleshooting section below.
Connecting a Mac running macOS Catalina or Older to AirOrangeX
Users with macOS Catalina and older require some additional steps to properly configure your computer to AirOrangeX. To connect, follow the steps below.
Troubleshooting
Below you will find troubleshooting steps for common issues users have reported on their devices.
Troubleshooting Steps by Symptom
AirOrangeX is Not an Option in My Network List
If your computer is not seeing the AirOrangeX network, it is recommended that you first restart your computer.
If you still can't see AirOrangeX, you may also attempt to toggle the Wi-Fi. Follow the steps below to toggle your Wi-Fi on/off.
macOS Won't Directly Connect to AirOrangeX (macOS Big Sur)
If your macOS device is seeing AirOrangeX but won't configure, be sure that you are entering your NetID and password correctly. Verify you are entering your credentials correctly using the Confirm Your Password option at http://netid.syr.edu.
In some rare cases, macOS Big Sur may be having trouble accepting our network's certificates. Follow the steps below to manually configure your devices.
Not Big Sur? If you are on an older version of macOS and trying to directly connect to AirOrangeX, start by ensuring you are following the configuration steps above as direct connection is not recommended.
macOS Keeps Connecting to AirOrangeHelp or Gadgets&Games
Rarely, after connecting to AirOrangeHelp to set up AirOrangeX, your computer may try to continue to connect to AirOrangeHelp before trying to connect to AoX. Additionally, if you have connected to Gadgets&Games with the device, it may keep connecting. This can be fixed very simply by following the steps below.
Need Help?
If your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting the ITS Service Center for further assistance.
If the device will not complete the authentication step, please verify your credentials on our NetID self-service page.