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Connecting a Mac to AirOrangeX

macOS Catalina is used in this guide, but the instructions will remain the same or similar in other versions of macOS.

Step 1 - Connect to AirOrangeHelp

Access wireless networks by clicking on the wireless icon in the top right-hand corner of the screen. Connect to the AirOrangeHelp network.

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Step 2 - Download the Cloudpath Application

Open a browser window and navigate to airorangehelp.syr.edu.  Once you get to the AirOrangeHelp web page, click on the "SU students, faculty and staff" link.

macOS does not come preinstalled with Java which is used in the Cloudpath application. If your Mac has Java and it is enabled in Safari, then you will be taken through a similar process starting within your browser. Otherwise, continue with these default instructions.

 

Following the link you will see this screen:

Click the download link as shown above - This application will be used to securely connect you to AirOrangeX. Open the downloaded Cloudpath folder in Downloads, which you should be able to access from your dock.

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Step 3 - Connect to AirOrangeX with the Cloudpath Application

Double-click to run the Cloudpath application.   

You may be prompted to open the application as shown below:

In the Cloudpath application enter your NetID credentials and click Next.    

AirOrangeHelp Cloudpath Authentication

You may be prompted several times for a local administrator account. Enter your local computer username and password and continue with the program.

OrangeHelp Several Prompts for login

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Step 4 - Verify Connection


If the connection is successful you will be notified by the Cloudpath application and your default browser will open.

AirOrangeHelp Cloudpath Successful

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Troubleshooting

Rarely, after connecting to AirOrangeHelp to set up AirOrangeX, your computer may try to continue to connect to AirOrangeHelp before trying to connect to AoX. This can be fixed very simply as shown below.

Step 1: Go to the Wi-Fi icon in the tool bar at the top of the screen and choose Open Network Preferences.

Step 2:  Choose Advanced in the bottom right hand corner of the window.

Step 3: In this menu you can add or delete known Wi-Fi networks as well as choose to "Auto-Join" networks. If you see AirOrangeHelp in the list, you can simply delete it or uncheck "Auto-Join."

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Need Help?

If your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting the ITS Service Center for further assistance.

If the device will not complete the authentication step, please verify your credentials on our NetID self-service page.

CloudPath Won't Configure?

Mac computers, by default, set the date and time automatically using the Internet. If you are unable to configure CloudPath it is likely that your date and time on your computer are wrong. You can change the date and time manual by navigating to System Preferences > Date & Time > uncheck Set date and time automatically > manually change the date and time to the current month, day, and year. Try to run CloudPath again, it should configure properly. If it does not, we recommend visiting the ITS Service Center for additional assistance.

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