Information Technology Support
Page tree

Below you will find instructions on connecting a macOS device to AirOrangeX, Syracuse University's secure wireless network.

Be sure to follow the instructions based on your version of macOS. 

Not sure which macOS version you have?

Click the Apple  symbol in the top left corner of your device and select About This Mac. A window will pop up indicating which version of macOS is installed. 


Table of Contents

Connecting a Mac running macOS 11 (Big Sur) to AirOrangeX

  1. While on campus, connect to the AirOrangeHelp WiFi network.

      

  2. Once connected, launch Safari (macOS' built-in browser) on your computer and navigate to the website: airorangehelp.syr.edu

  3. On the landing page of the website, click the Start button to begin the configuration process.

    AOH start button


  4. The website will automatically detect you are on an Apple computer and present multiple options. Choose Profile for Mac OS to download the profile for macOS 11 Big Sur.

    Using a browser other than Safari may cause the Big Sur configuration profile to not be displayed. If you do not see Profile for Mac OS in your list of available profiles, please be sure you are using Safari as your browser.


    screenshot of available macOS downloads with Profile for Mac OS circled

  5. You will then see instructions for the next steps, indicating the need to install the profile. You can use these steps or continue along to step six:

     screen cap of install the profile pop up on aoh.syr.edu


  6. To install the Profile, launch System Preferences then click on Profiles.



  7. Inside of Profiles you will see the available certificates for AirOrangeX. Click Install then click Continue.



  8. After hitting continue, you will be prompted to enter your NetID and NetID password, then click Install.

     

  9. You might get an alert that the network 'AirOrangeHelp' is currently in use. This is normal. Click Install.



  10. You will get a prompt stating that Profiles/MDM wants to make changes. Enter your macOS administrator user name and password. If you have a computer with Touch ID, you can use that in lieu of typing your password:

  11. Once your password is entered, the computer will install the profile completely and you will see a screen stating the network is Verified.



  12. Once verified, you can switch your Wi-Fi settings from using AirOrangeHelp to using AirOrangeX.

  13. Once fully connected, be sure to review the information page on our Welcome to Computing at SU page. 

Connecting a Mac running macOS 10.15 (Catalina) and Prior to AirOrangeX

Users with an Apple computer running macOS 10.15 and prior require additional steps to properly configure your computer to AirOrangeX. Click the link below for a walkthrough:

macOS Catalina is used in this guide, but the instructions will remain the same or similar in older versions of macOS.
  1. While on campus, connect to the AirOrangeHelp Wi-Fi network.

  2. Once connected, choose any browser on your computer and navigate to the website: airorangehelp.syr.edu

  3. On the landing page of the website, click the Start button to begin the configuration process.

    AOH start button


  4. The website will automatically detect you are on an Apple computer and present multiple options. Choose the Executable for Mac OS 10.15 & Prior to download the application Clouthpath.zip.




  5. Once Cloudpath.zip has been downloaded, locate the file (commonly found in Downloads) and open it.




  6. Once Cloudpath is unzipped, you can launch the program by double-clicking on Cloudpath.



  7. Once launched, ended your NetID and NetID Password and click Next to start the configuration.


  8. You will be prompted to enter your macOS administrator user name and password to continue the configuration.

  9. The configuration will take a moment to complete. If the connection is successful you will be notified by the Cloudpath application and your default browser will open to let you know you are successfully connected to the network.


    AirOrangeHelp Cloudpath Successful

Troubleshooting

AirOrangeX is not an option in the list of available networks

If your computer is not seeing the AirOrangeX network appear in the list of your available Wi-Fi networks, it is recommended that you first restart your computer. 

If you still can't see AirOrangeX after a full restart of the computer, you may also attempt to toggle the Wi-Fi. Follow the steps below to toggle your Wi-Fi on/off. 

Depending on the version of your operating system, your toggle may be available by clicking on the Wi-Fi symbol without navigating to Network Preferences 

  1. Go to the Wi-Fi icon in the tool bar at the top of the screen and choose Open Network Preferences.
  2. Choose Turn Wi-Fi off. 
  3. Choose Turn Wi-Fi on. Your Wi-Fi should now be on again. You are now ready to attempt connection to AirOrangeX. 

macOS connects to AirOrangeHelp or Gadgets&Games

Rarely, after connecting to AirOrangeHelp to set up AirOrangeX, your operating system may try to continue to connect to AirOrangeHelp before trying to connect to AirOrangeX. Additionally, if you have connected to Gadgets&Games with the device, it may also choose that network before choosing AirOrangeX. This can be fixed by following the steps below:

  1.  Go to the Wi-Fi icon in the tool bar at the top of the screen and choose Open Network Preferences.



  2. Choose Advanced in the bottom right hand corner of the window.



  3.  In this menu you can add or delete known Wi-Fi networks as well as choose to "Auto-Join" networks. If you see AirOrangeHelp or Gadgets&Games in the list, you can simply delete them or uncheck "Auto-Join."

Need Help?

If your device is not seeing any of the SU wireless networks, we recommend first contacting AppleCare Customer Support to be sure there is not a hardware problem with your Apple computer. 

If the device will not complete the authentication step, please verify you are using the correct credentials on our NetID self-service page.

For support of the information above, contact the ITS Help Desk  at 315-443-2677, help@syr.edu, or by stopping into 1-227 CST during our Hours of Operation.

Top