Information Technology Support
Page tree

Before adding content to answers, review the Answers policies: Editing Policy

Create New Page

You must be logged into Answers and have content editing permissions in that space to add pages to that space.

After logging into, go to the space and parent page of the page to be added (the parent page is the page above the new page in the page hierarchy).   

Clicking Create in the top navigation bar will quickly create a new blank page under your current page. Choosing the ellipsis button will allow you to specify additional options like parent page and template type.

Create and Elipsis Button in Menu Header

Pay particular attention to the space name listed on the "Create" screen.  If you don't have permissions to create a page in the current space, another space in which you do have create permissions will be automatically selected.  So always verify the space name before creating a page.

Select Page Template

You can create a new blank page or select one of the other pre-defined templates as a starting point for the new page (ex:  how-to article).  One you have selected the starting template, select Create.

Page Title

Enter the title for the page in the area that says "Page Title."  Words in the title increase the relevancy of a page in search results, so use terms in the title that people are likely to use when searching for the information found in the page.

Page titles should NOT include any of the following special characters: " * ( ) & ^ % $ # @ ' 

The browser URL will not be phonetic and instead only display a page ID which is static to that version of the page. Whenever possible to not use special characters in the title. This will also ensure better SEO performance on publicly accessible pages.

Page Title and Toolbar


Above the title section is the tool bar.  You can use options on the toolbar to format text, format paragraphs, create tables, insert images or links, or add macros to your page. 

Page Body

The large white box below the toolbar that contains the cursor is the page body.  You'll put your page content here. 

Additional Options 

To the right of the Breadcrumbs are additional options you can use to modify or enhance your page.

Page Restrictions

Pages are Unrestricted by Default

By default, a page is visible to anyone on the internet (unless it is located in a restricted space).  If you don't want the page to be visible to everyone, you can set up page restrictions by clicking on the "Unrestricted" button (this button will be labeled "Restricted" if page restrictions are already in effect"). You can restrict viewing and/or editing of a page to specific AD groups and/or individual AD users.  For more information, visit Page Restrictions & Permissions.


You can attach documents to your page.  You can then link to these files from within your page.  

 By default, the Attachments button opens you up in the "Insert Link" window on the "Attachments" menu (which is bolded to indicate that it is the currently selected menu).

Upload Attachments


Click on the "Choose File" button to find a file in your local or mapped network drives.  Enter the text you would like to appear on the page for the link in the "Link Text" box.  Now select "Insert" and the file will be uploaded automatically as an attachment to that page in Answers.


 Labels increase the relevance of a page and will cause pages to appear higher in the list of hits returned by an Answers search.  Use labels that will match the search words that will most likely be used for the information in that page.  You can add labels to pages and/or attachments.


You can use the "Location" button to change where the page is located within the page hierarchy.   You can also move the page to a different space if you have permissions to create/edit pages in that space.