Syracuse University licenses Microsoft Exchange for active staff, faculty, retired faculty (including emeriti), and also active associates whose role supports the University's mission. When a person is no longer in any of these roles, access to the Exchange mailbox is removed.
Table of Contents
Length of Access After Last Day of Work
How long you will have access to email in Exchange after your last day at work?
The department has authority to decide if access to email in Exchange should be removed before the number of days specified in the table below.
|Employee classification||Retired||Resigned (not retired)|
|Faculty (including part-time and adjuncts)|
(or until password expiration,
indicating that the
account is abandoned)
(supports "breaks" between
|Staff (hourly and salaried)||30 days||30 days|
Retiring or Resigning But Also an Alumni
Alumni at Syracuse University qualify for an SUMail account including former staff or faculty not maintaining an Exchange account. Former faculty and staff that are not also alumni do not qualify.
Once your Exchange account has been removed (either manually by the department or after the periods listed above), alumni can visit netid.syr.edu and navigate to the Additional Services area where opting into their new SUMail account will be available. This process will generate a new SUMail account using your existing email account noting that the account will be a brand new empty account.
If you'd like to expedite that process during the periods listed above, please contact the ITS Help Desk by calling at 315-443-2677 or by emailing email@example.com. A support agent is happy to assist you with that process.
Moving Data from Exchange to SUmail
Please note that for security reasons there is no approved process to automatically transfer Exchange data to the SUMail environment. If you would like to retain emails from your Exchange account after resignation or retirement, please first contact your academic or administrative support personnel to review available options.
Details for Those Planning to Resign or Retire
Below is information for staff that are planning to resign or retire, and faculty that are resigning.
Note: Faculty retirees keep their Exchange account and retain access to many IT resources.
For all but faculty-retirees: Before your last day of work, forward personal emails that you want to keep from Exchange to a personal account.
Your department decides whether you may keep your firstname.lastname@example.org address. They may require that you get a new email address (NetID). If this exception applies to you, stop here and work with your supervisor and IT support staff to determine next steps.
If you are able to keep your NetID and the email address of email@example.com. That email address will be disconnected from the mailbox you had while you were employed at SU. Your NetID@syr.edu address can be pointed to redirect mail to a personal email account. Once you point your email address to a personal email account, email sent to firstname.lastname@example.org will be routed to your personal account. When you respond to email that was sent to you at email@example.com, your recipient will get it "From:" your personal email account, not firstname.lastname@example.org.
Any time after your resignation or retirement, you can go to https://netid.syr.edu/selfserv/ to set your email@example.com email address routing to a personal email account, or, if eligible as an alum, setup a SUMail account. If you used your firstname.lastname@example.org for personal business, such as friends, financial institutions, e-commerce or social media, routing the address to a personal email account will ensure that you receive email they send to email@example.com. When you respond to email that was sent to you at firstname.lastname@example.org, your recipient will get it "From:" your personal email account, not email@example.com.
If you are an active student you will get a SUMail account automatically as soon as your Exchange account is removed. Email from your Exchange account will NOT be moved to SUMail. Once the SUMail account is created, email sent to firstname.lastname@example.org will be delivered to the new account in SUMail.
If you are staff and take no action, your access to Exchange will be removed automatically 30 days after your retirement or resignation. Your department may choose to remove your access to Exchange before 30 days. You will not receive any mail sent to email@example.com.
If you are faculty that resigned and take no action, your access to Exchange will be removed automatically 365 days after your resignation. Your department may choose to remove your access to Exchange before 365 days. Once your access to Exchange is removed you will not receive any mail sent to firstname.lastname@example.org until/unless you go to netid.syr.edu to set up email routing (follow prompts under Additional Services).
Note: If you are faculty that resigned, you will have access to your mailbox for 365 days after the effective date of termination. This includes part-time instructors and adjuncts.
Information for Supervisors of Retiring or Resigning Staff and Faculty
Note: The following does not apply to faculty retirees.
Consider whether it is acceptable if the employee happens to receive work-related email after they leave. This is acceptable in most cases – the employee agrees to forward work-related email to their former supervisor or colleague if they get any. If this is not acceptable, contact your IT support staff (DSP) to request a new NetID for the employee.
It is recommended to determine the following before the person's last day of work:
- Agree on when their access to Exchange will be removed. Work with IT support staff to remove access as soon as possible after the effective date of separation. If no action is taken, access will be removed 30 days after the effective date of separation. Note: Access to Exchange cannot be removed before the effective date of separation.
- The employee needs to move personal content from their Exchange account to a personal account by the agreed upon date, or within 30 days of the effective date of separation, whichever comes first.
- Setting an email route for the former employee's email@example.com is recommended so the employee receives notification of the availability of the W2 on MySlice, and other system notifications, e.g. password change requirement or (for class instructors) confirmation of grade posting. If the employee wants to keep a @syr.edu email address, ask the employee to what account they want that email to go (e.g. gmail, yahoo, twcny, etc.). If the employee is an SU alum, they have the option to get SUMail.
- EXCEPTION: If the employee is an active student, they will be given a SUMail account – no option – and their @syr.edu email will be delivered to the SUMail account.
Here is what will happen to the former employee's Exchange mailbox:
- If the employee is to get a new NetID, it will be system-generated. Specific NetID's cannot be requested. The employee will need to activate the new NetID. They may set the password to be the same as it was on their original account, and it still needs to be changed annually.
- If no action is taken by the department or by the employee to remove access, staff member's access will be automatically removed 30 days after the effective date of retirement or resignation, and faculty's access will be automatically removed 365 days after the effective date of resignation. Faculty-retirees retain access to their mailbox until/unless the department removes it or once the password has expired.
- Mailboxes and file shares (H: drive) for the former employee will be automatically purged 2 years after employment end date.
- If needed, consult with IT support about getting access to the contents of the mailbox after their access has been removed.
- Consult with IT support (DSP) on any questions.
Information for IT Support Personnel
- By default, the NetID and @syr.edu address are retained for all former faculty and staff.
- By default, the resigned and retired staff members' access to the Exchange mailbox will remain for 30 days after their last day of employment. Mail sent to their @syr.edu will continue to flow into the Exchange account.
- By default, resigned faculty members' access to the Exchange mailbox will remain for 365 days after their last day of employment. Mail sent to their @syr.edu will continue to flow into the Exchange account.
- By default, retired faculty members keep access to Exchange, AD, wireless, and many other resources.
- If no action is taken to remove access within 30 days for staff and within 365 days for resigned faculty, access to Exchange and file shares (H:) is removed: no employee or admin access. Email will continue to flow to Exchange. Auto-replies that were set up in Exchange will continue to work.
- If no action is taken to remove access within 30 days after the effective date of retirement or resignation, the former employee that is also an active student will be given SUMail automatically (no choice and no action needed).
- 2 years after last day of employment for staff that resigned or retired and faculty that resigned, all data associated with the NetID is purged. Faculty-retirees data is purged 2 years after their password expires; otherwise it is retained.
- The department is encouraged to remove access to Exchange and file shares as soon as practically possible after the effective date ore retirement or resignation. Use the Delegated Management Console (DMC) to Release Exchange. This function will allow selection of SUMail if the person is eligible for that option, or allows entry of a personal 3rd party address. If the former employee does not want to receive any email that is sent to their firstname.lastname@example.org address, the routing to their Exchange account will be retained. Note: Setting @syr.edu to an alternate account is recommended so they receive notification of the availability of the W2 on MySlice, and other system notifications, e.g. password change requirement or confirmation of grade posting.
- If the department does not want to allow the employee to use their existing email address, email email@example.com to request that a new NetID be created.
- Please indicate the date on which the transition should be done. It can be done any time after the last day of employment.
- When the transition is done, the NetID is converted to a vanity account and is disassociated from the user. The generic account is managed by the department and is therefore no longer subject to the automatic deprovisioning timeline, i.e. it will NOT be purged..
- The new NetID will be system generated; it cannot be selected by the user.
- If employee needs to retain access to their Exchange account after job separation, i.e. because they continue to serve SU in some capacity, add a sponsorship (Relationship) in Peoplesoft. The sponsorship will uphold the former employee's eligibility for Exchange for as long as the sponsorship remain effective.
- If the department needs to retain the contents of a former employee's emailbox, the content can be copied to a generic account. One generic account can be used to retain Exchange contents for multiple employees. For information on creating a generic account, see this link. For help copying mailbox contents to a generic account, contact ADTT@syr.edu.
- If the need for Exchange is discovered/realized after access to Exchange has been removed, the DSP can use DMC to request Exchange for the sponsored guest.
- Reminder: each Monday DSP are emailed a report of employees in their unit that resigned or retired within the previous 30 days.
For an illustration of the IT workflow, see attachment: Employee separation.gif