Syracuse University is migrating from our on-premise Microsoft Exchange email service to SUMail, which is part of Office 365.
FAQs
Why is my email being migrated?
SUMail is managed by the University and utilizes Microsoft's cloud services. This service provides several benefits over previous email services, including:
- Increased mailbox sizes up to 100 GB
- Modern Outlook Web experience
- Increased security with multi-factor authentication
- Better spam, virus, and phishing protection
- More features available with Office 365 services (e.g. Planner, Shifts, Group Mailboxes)
I received an email to prepare my email account to migrate. What should I do?
- Staff and faculty that have not yet opted in to Microsoft Two-Factor Authentication (MFA) are encouraged to set it up prior to the migration.
On any mobile device email applications (e.g. Outlook, Apple Mail, etc.), remove and re-add your account using your full email address as the user name.
- For optimum performance, we recommend turning on Cached Exchange Mode in Outlook on your desktop or laptop computer.
Is my email going to behave differently?
Your email will operate as it always has before. Your email address and password will stay the same. You will need to use your full email address (NetID@syr.edu) to log into email-related applications and set up Microsoft Two-Factor Authentication (MFA) if you have not done so previously.
My email has migrated. What are my next steps?
You will receive two emails during the migration process. The first will let you know that the migration has started. The second email will arrive shortly before the migration is complete.
Once your account has been migrated to SUMail, you need to reconfigure certain applications that you previously used with your email account if you did not do so prior.
Outlook for Windows
Once your move to SUMail is complete, please restart Outlook. If prompted for a user name and password, please use your full email address (NetID@syr.edu) and password.
Mac Clients
Mobile Devices
- You can review how to add your email account to most mobile devices here: SUMail Configurations
How do I access email from the web?
- Outlook Web Access (OWA) can now be found here: https://sumail.syr.edu
Will everything in my mailbox be migrated?
- Yes. All of your email, calendar, contacts, tasks, notes, and rules will be migrated into SUMail.
I've successfully migrated, but some of my rules are not working. What should I do?
- While the migration system does its best to keep your rules perfectly intact, in some rare instances, some rules may not work as intended. Any rules that do not work after you have been migrated will need to be deleted and re-created in order to become operational again.
How do I connect to my shared mailbox?
- Only shared mailboxes that have been migrated to SUMail can be added into Outlook. To find out if the mailbox you need has been migrated, please contact your academic or administrative support personnel.
Once the shared account has been migrated, follow the steps below to add the account to your Outlook desktop client.
Getting Help
For support of the information above, staff and faculty should first contact their academic or administrative support personnel.