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Set up the Microsoft Authenticator App

  1. Download and install the Microsoft Authenticator app for Android, iOS, or Windows Phone on your mobile device. Search for "Microsoft Authenticator" and look for the blue lock.  

  2. Visit on another device, such as a computer or tablet, since you will need to take scan a QR code in a later step. Log in with your SU email and password when prompted.
  3. Once logged in, you will be brought to the "Additional security verification".  Under "what's your preferred option", select "Notify me through app", then click the "Set up Authenticator app" button.

  4.  When prompted with "How should we contact you?" choose one of the below options then click "Set up":

    1. Receive notifications for verification (the app will send you a pop-up notification on your smart device)

    2. Use verification code (the app will generate a random passcode for you to enter)

      Picture of Mobile app selection using Microsoft authenticator

  5. You will next be shown instructions on how to set up the app, including a QR code to scan. Scan the QR code into Microsoft Authenticator app on your mobile device and click "Next".

    An example of the QR code screen is shown

  6. Microsoft will try and verify your phone. You may be asked to provide an alternate phone number in case you lose access to mobile app (see below) 

    Picture of providing alternate number

  7. You can now select "Done" to finish set up


Set up using Authentication Phone

  1. Select "Authentication phone" from the drop down list

    Authentication phone

  2. Select your country or region and enter your phone number

  3. Select which method you would like to use your phone

  4. Click "Contact me"

  5. Once receiving the phone call or code by text please enter that code in provided space

    Method for Authentication phone

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Making Changes to your Multi-Factor Authentication and Adding an Alternate Number

Two-factor authentication needs to have your most current information in order to be the most effective.

  • If you ever need to change these settings, for example, you have a new phone number or you wish to change your verification method please go to the Microsoft 2FA Management Page:

  • If you are traveling abroad and have 2 different phones: You can add a foreign phone number on the settings page ( under "alternate number", however you must do this before you begin your travel or start using the alternate number.

    • If you are traveling abroad but use the same phone, changing its number when traveling: The mobile app is highly recommended if you bring the same phone with you when traveling, however, you can choose to use the alternate number method as well.

  • To sign in with the alternate number, enter your email and password. Then when you see the 2FA prompt, click the link that reads "Sign in another way". 

  • If you wait about 60 seconds and do not enter any 2FA information, Microsoft will redirect you to a screen that reads "We didn't hear from you" at the top. If this page appears, you can still sign in using an alternate phone number by clicking the link that reads "get a code a different way".

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