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You can set up a generic generic account to receive requests for your Orange Tracker project.  Basic email messaging is always part of an OT project and requires an email address with the format of <projectkey>@syr.edu. New issues will then be created from emails sent to the email addresses with the following fields completed:

Email FieldIssue Field
FromReporter
SubjectSummary
Body of email

Description


To set up the generic account, do the following:

1)  Request a  generic/vanity account using the generic account request form.  See Generic Accounts (aka Vanity).  You must be sure to specify that the generic account should route to Orange Tracker (Email Type).  The generic account should, but does not have to, use the existing Orange Tracker Project Key (recommended for good housekeeping).  The requested generic/vanity account does have to route (or Redirect) to the Orange Tracker project email address (<projectkey>@ot.syr.edu).   No email account needs to be set up for this.  No account login is required for this.