The HIPAA Compliant Zoom system is separate from the main Syracuse University Zoom system and has additional security features and settings to make it HIPAA-compliant. This system is designed for Syracuse University members who work with sensitive information, including Protected Health Information (PHI).

All users must be invited into the HIPAA Zoom system. HIPAA Group owners of the department must submit a request to the Zoom admins in order to have members invited to the HIPAA Zoom system. Once invited, the user will receive an email to their Syracuse University email and will need to click on that link to complete the invite.

If you do not have access to the HIPAA Zoom system, please reach out to your department.

When signing into Zoom, you must use the Sign In with SSO (single sign-on) option and enter phi-syracuseuniversity for the company domain. You then will be prompted for your Syracuse University credentials.

HIPAA Compliant Zoom at Syracuse University

Log into your HIPAA compliant Syracuse University Zoom account:

This option is HIPAA compliant, meaning cloud recordings are disabled. If you have not been directed to use this login link, please see Zoom at Syracuse University.

Logging into HIPAA Zoom (Desktop App)

Use the link above, or follow these instructions.

  1. Open Zoom desktop client and click Sign In.

    Zoom opening screen

  2. Choose the Sign In with SSO button.

  3. If prompted, enter phi-syracuseuniversity for the company domain. This is not case sensitive but is all one word with no spaces. Then click Continue

  4. A browser window will open and ask for your NetID and password. Enter both and click Log In.

    shibboleth window 
  5. Your browser may give a pop-up asking if it can open in Choose Allow.

  6. The desktop app will now open. If you review your profile and view the email address, it will display "". This shows that you are in the Syracuse University HIPAA Zoom system.


Need Zoom Help?

Make sure you have updated Zoom to the latest version. Detailed instructions to check for updates are available on the Upgrading Zoom page.

Additional instructions and assistance can be found at:

Help for Zoom Users

Zoom at Syracuse FAQ

Zoom Training Sessions — Teaching with Zoom

Below you will find additional links to Zoom provided support documentation, tutorials, and more:

Zoom Frequently Asked Questions

Zoom Meeting & Webinar How-To's

Hiding or Showing My Video on My Display

One Minute Video Tutorials

Best Practices for Securing Your Virtual Classroom

Managing Participants in a Meeting Zoom

Getting Help

For support on the information above, contact the ITS Help Desk.

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