Information Technology Support
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Our In-Person Support Center, located at 1-227 CST in the Life Sciences Complex, offers IT related support to any student, alumni, faculty or staff.
 

Are you a faculty or staff member? Please be aware that our location does not contain administrators of your campus account and our assistance may be limited. Staff and faculty are also unable to leave their computer with student consultants for extended troubleshooting.

For this reason we encourage you to consult your department specific IT personnel for support with your devices. Feel free to contact the help desk Sunday - Thursday, 8am - midnight, Friday and Saturday, 8am - 5pm, at 315-443-2677 if you need assistance contacting your department's IT personnel.


In-Person Support Center Hours of Operation


Supported Devices

Please see the list below to ensure that we support your device. If your device or operating system are not listed, still feel free to stop in for support, but be advised that our ability to support you may be limited by the device, the hardware manufacturer or the operating system developer.

Mac Computers

Any Mac computer with macOS 10.12 or newer. OS X  10.9 and higher may be upgradeable depending on the computer's capabilities.

Windows Computers

Any Windows computer with Windows 10. Windows XP, 7, 8, 8.1, and older are no longer supported on campus and may require upgrading to a newer version of Windows for desired outcome.

 

Alternative Operating Systems

Users who use alternative operating systems, such as Linux or Ubuntu, can still stop in for support, however our alternative operating systems are not supported on campus and results will vary on a case by case basis.

Cell Phones

iOS 10 or newer. Android 4.0 or newer. Black 7.1 or newer. Windows Phone version 8 or newer. If you have an older version than listed, your phone may not be able to update to the latest version, often the requirement for configuration.

Tablets

iOS 10 or newer. Android 4.0 or newer. If you have an older version than listed, your device may not be able to update to the latest version, often the requirement for configuration.

Gaming Systems and Streaming Devices

We do not support the software related to these devices, however, we can assist in the event that they are unable to connect to the wired residential network.  

Games Consoles, Smart TV's etc

Game consoles (Xbox, Playstation, Nintendo) and other devices such as VoIP, TiVo, Slingbox, AppleTV, and Smart TVs (Samsung, Vizio or other manufacturers) are not allowed on the AirOrangeX wireless network.  They must be connected to Gadgets&Games or the wired network (ResNet).

Printers

Software configuration only. Mechanical and physical defects are unable to be repaired and will require third party interaction.