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Re-Up an Account

SU staff and faculty can sponsor two types of accounts:

  1. SU Guest accounts - these accounts are assigned to a single individual.  They are used for visiting scholars, consultants, and other individuals who don't have a formal relationship with SU that qualifies them for a netid automatically.
  2. Generic accounts - These accounts may be used by multiple people over time.  They are used for departmental email accounts (ex:  help@syr.edu), room scheduling, equipment reservations, student workstudies, etc.

To keep SU Guest and generic accounts available for use, sponsors need to confirm once a year that the account is still needed.  This is called the "re-up process."  There are two ways to "re-up an account", depending on the account type.

Account TypeLogin StatusRe-Up process
GenericEnabled for logins (except service accounts)Change the password
GenericDisabled for loginsRe-Up the account
SU Guestenabled or disabled for loginsRe-Up the account

A special type of a generic account called a service account, which is used only by systems, software or other program to automatically log into other systems, do not require a yearly password change.  These types of account will require a yearly re-up instead.  Sponsors cannot use netid.syr.edu to update the password of a service account.  They must contact their technical support person to get the password changed.

SU Guest Accounts

Since the person assigned an SU Guest account, not the sponsor,  is responsible for changing the password using netid.syr.edu, password changes for SU Guest accounts do not qualify as a re-up of an account.  Sponsors are notified via email that an SU Guest account they sponsor is going to "expire."  The notifications will start 30 days before the expiration date and continue on the 15, 7,  4, 3, 2,  and 1 days before expiration, unless the account is "re-upped."  When the account is re-upped, the expiration date is pushed out one year.  If no action is taken by the sponsor, then the account will be flagged as "expired" when the expiration date is reached (unless a technical support person  in the department intervenes to re-up the account on the sponsor's behalf).  SU Guest accounts that are enabled for login will be disabled when they re-up expire. 

SU Guest accounts that have been disabled for any reason (including re-up expiration)  for two years will have any resources associated with the account removed (files, email, system access, Office 365, etc.)s.  Once files and email have been removed, they cannot be recovered.

Generic Accounts

Only the sponsor of a generic account can change the password of the account using netid.syr.edu.  Any users of the account cannot change the password even though they know the current password.  Generic accounts that are enabled for login  (except for service accounts) need to have their password changed at least once a year (you can change the password more frequently if needed).  The password change will count as a "re-up" of the account. 

Generic accounts that are disabled for login (ex:  generic accounts that are used for room assignments are not enabled for logins since logins are not needed to manage room scheduling)  and Service Accounts (which are exempted from the yearly password change requirement) need to be re-upped at least once a yearly.  The sponsor of a generic account will be notified via email that a generic account is going to expire, beginning 30 days before the expiration date.  The notifications will continue on the 15, 7, 4, 3, 2,  and 1 days before expiration.  If the account is re-upped , the expiration date will be pushed out one year. If no action is taken by the sponsor, then the account will be flagged as "expired" when the expiration date is reached (unless a technical support person in the department intervenes to re-up the account on the sponsor's behalf). 

Enabled generic accounts will be disabled when they expire.   Expired generic accounts will be changed to a decommissioned status after one year.  Decommissioned generic accounts have all resources associated with them removed (including files, email, system access, etc.).  Once files and email have been removed, they cannot be recovered.

How to Re-up an Account You Sponsor using netid.syr.edu

  1. Go to https://netid.syr.edu
  2. Select "Additional Services"
  3. Login using your netid and password
  4. Select "Manage Your Sponsored Accounts"
  5. A list of the accounts you sponsor will appear.
  6. Select an account from the list (if you have many accounts that you sponsor, you can filter the accounts by account name, enabled/disable, etc.)
  7. If the account is an SU Guest account , you will  have the option to "Re-Up" the account on the next screen
  8. If the account is a generic account that is enabled for login (other than a Service account), you will have the option to change the password of the account (this will count as a re-up of the account)
  9. If the account is a generic account that is disabled for logins (or an enabled Service Account), you have the option to "Re-Up" the account
  10. Select the button to "Change Password" or "Re-Up" the account
  11. If you are changing the password, you will need to generate a new password for the account and give the password to the user of the account (passwords should not be sent via email for security reasons)

NOTE:  You will also see a button to "Change Sponsor".  Changing the sponsor of an account does NOT qualify as a re-up of the account 

Changing the Sponsor of An Account

If you have changed positions or responsibilities at SU, and someone else should now sponsor the SU Guest or generic account, you can select "Change sponsor" to change who is responsible for the account going forward.  That individual will receive an email notifying them that you have changed the sponsorship of the account to them.  The new sponsor must be an active staff or faculty member at SU.

How to Change the Sponsor using netid.syr.edu

  1. Go to https://netid.syr.edu
  2. Select "Additional Services"
  3. Login using your netid and password
  4. Select "Manage Your Sponsored Accounts"
  5. A list of the accounts you sponsor will appear.
  6. Select an account from the list (if you have many accounts that you sponsor, you can filter the accounts by account name, enabled/disable, etc.)
  7. Select the "Change Sponsor" button on the next screen
  8. Enter the netid or SUID of the new sponsor and then select "Change sponsor"
  9. If the new sponsor is not an active SU staff or faculty member, a screen will appear that the sponsor was invalid and you'll need to enter another netid or SUID to complete the process.
  10. If the new sponsor is an active staff or faculty, a screen will appear that lists the new sponsor name and department/college.  You can select "Submit" to complete the process.

NOTE:  Changing the sponsor of an account does NOT qualify as a re-up of the account 



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