Syracuse University recently implemented Zoom video conferencing for students, faculty and staff.

Those with personal accounts configured using an email address will be prompted to accept transitioning to the Syracuse University implementation. Below you will find a step by step process to bring your existing Zoom account to Syracuse University's Zoom.

2U Zoom Users

Please note that the instructions on this page are not intended for 2U users. 2U students and faculty can learn more about 2U Zoom on the 2U Support Services page.

Step by Step Guide

  1. If you created an account with your email address on and would now like to use a licensed Syracuse University Zoom account you will first need to login with your existing credentials on

    Screen shot of login area
    an arrow points to the sign in button on the page

  2. This will prompt you to log in with your NetID and password.

    a screenshot of the netid login pop-up window

  3. You will then be prompted to confirm your email address.

    a screen shot showing the button for confirm your email address

  4. Check your email to switch your account. This will need to be done within 24 hours from the time you requested to move the account. The email will come from and will look similar to the below email. 

    switch to SU Zoom email from zoom

  5. The link inside will prompt you to verify that you want to switch to a Syracuse University account. It states that after you switch you will able to still access your saved meetings and recordings, your role will be "member" as well as your new account may have different features from the current Zoom account you have. To see what features are part of the Syracuse University Zoom you can visit our Web Conferencing Comparison page.

    a screen shot of the acknowledge and switch information

  6. As long as you checked the 'I Acknowledge and Switch' button, you will get an on-screen notification that your account has been switched successfully and that you are now a member of Syracuse University Zoom.
    screenshot of the confirmation that your account has been successfully switched

Getting Help

For support on the information above, contact the ITS Help Desk.