Overview
Orange Tracker (OT) is based on Atlassian's Jira Service Management (JSM), which is a service management solution for departments to manage their tasks. Syracuse University's ITS department funds OT and fully maintains the system for the organization. ITS also builds standards and baselines for departments to use. The system is designed to manage tasks within a department or team. Each department has their own tasks, Agents who can work on tasks, and project managers who run the project.
Logging into Orange Tracker
The Orange Tracker system is now divided into two areas. The main Orange Tracker system is designed for the project teams who solve the customer requests. These users require a license to enter the system. To log into the team Orange Tracker system, please see the following page: Orange Tracker for Agents
The second system is called the Customer Portal, which is for all Customers needing help. To log into the Customer portal, please see the following page: Orange Tracker Customer Portal
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Getting Help
Please open a request by emailing aascsys@syr.edu or opening a ticket in the AASCSYS Orange Tracker Project.
Audience
AGENTS CUSTOMERS
On This Page
Sub Pages
- Atlassian Email Preferences
- Changes with Orange Tracker in the Cloud
- Generic Accounts for Orange Tracker Email
- Login for all Atlassian Cloud Products
- Orange Tracker Add a Customer
- Orange Tracker Add a New Agent
- Orange Tracker Assets and Asset Management
- Orange Tracker Automation
- Orange Tracker Canned Responses
- Orange Tracker Comments and Talking to Customers
- Orange Tracker Create a Ticket for a Customer
- Orange Tracker Currently Tracked Projects & Issues
- Orange Tracker Customer Notifications
- Orange Tracker Customer Portal
- Orange Tracker Customer Request Types and Issue Types
- Orange Tracker Customer Satisfaction Surveys
- Orange Tracker Email Blocklist
- Orange Tracker for Agents
- Orange Tracker Integration with Answers
- Orange Tracker Internal Notifications
- Orange Tracker Issue User Roles
- Orange Tracker Jira Forms
- Orange Tracker Knowledge Base
- Orange Tracker New Project Request
- Orange Tracker Personal Settings
- Orange Tracker Project Email Request Log
- Orange Tracker Queues and Dashboards
- Orange Tracker Service Level Agreements
- Orange Tracker Training Resources
- Orange Tracker Workflows
- Orange Tracker Workflow Transitions and Communications