This document describes how customers will use the Orange Tracker (OT) customer online portal. Anyone who creates a ticket and requests help from a project support team is a customer. Customers can be students, faculty, staff, alumni, and external users. Creating a ticket or raising a request is typically done through email by sending a message to the project.
New functionality will be added, in the near future, to enable searching for knowledge base articles to self serve your problem and to raise requests with specific service teams.