A knowledge base is a self-serve online library of information about a product, service, department, or topic. Using Answers as a knowledge base will help our customers find the information on their own and request help if no answer is found from the portal.

Knowledge bases will be available after the migration and you will have to work with the OT administrators to enable this feature for your project.

To learn more, please see the Atlassian documentation: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/