Teams can request a new project within the Orange Tracker (OT) system. Here is a template to gather information to create an Orange Tracker project using standard schemes, suitable for tracking service and/or support issues. This is the minimum information needed in order to build a project.

Requirements

  • Project Name
    • Must be no longer than 80 characters in length
  • Project Key
    • Must be 3 - 10 characters in length
  • Project Email
    • Every project requires an email address to be associated with it.
    • Requesters who are not a DSP are encouraged to involve their distributed support. The DSP can request the generic account for the project. For more information on vanity accounts: Generic Accounts for Orange Tracker Email

    • If you have an existing email account from Exchange that you would like to use, you must place a forward to OT: Enable Forwarding in SUMail

  • Business Process:
    • A quick description of the project
  • Organizational Unit:
    • Academic Affairs, Engineering, Falk, iSchool, Maxwell, VPA, etc...
  • Roles (please list name and netid)
    • Project Lead
    • Agents
    • Project Administrators
    • Users


This information must be send to aascsys@syr.edu