Training - Reading

Get to Know the New Jira Experience (Atlassian Documentation)

Getting Started with JSM for Agents (Atlassian Documentation)

Training - Video

Comprehensive Demonstration of Everything JSM Cloud (YouTube - 2 hours with sections listed)

  • What is JSM
  • Customer Portal
  • Request Intake
  • JSM Issue View
  • Queues & Request Triage
  • Reporting & SLAs
  • Asset & Configuration Management
  • Incident & Change Management
  • Automation & Project Administration

Jira Service Management: The Customer Experience Using the Portal (YouTube - 6 minutes)

Atlassian's JSM Playlist (YouTube - 50 videos on various JSM topics)