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Create Issue and Edit Issue Dialog Boxes

Creating an issue is now performed in a dialog box so you do not need to leave the current page to create/edit an issue. 

Once you have completed the creation of the new issue, you can return to the issue which you were viewing.  At the top of the screen will be a box alerting you to the new issue:

You can click on this link to move to the new issue or continue working on the current issue.  Note that once you navigate to a different screen within the current issue, the new issue notification box above will disappear.

A similar dialog box appears when you click on the "Edit" button to edit an issue:

When you have finished editing the issue and return to view mode, your viewing position within the issue will have been preserved (your view won't be repositioned to the top of the issue).


Configuring Fields During Issue Creation/Editing

You can customize what fields appear on the "Create Issue" and "Edit Issue" dialog boxes to streamline issue management.  On these screens, you now have a "Configure Fields" button. 

Using this new feature, you can elect to display all the configurable fields (the default selection) or set up a customized set of fields by clicking on the "Custom" link:

You can select which of the configurable fields you wish to display on the "Create Issue" or "Edit Issue" screen.  In the example above, I've turned off "Due Date," "Attachment," and "Priority" since these are fields I generally do not set.  If you want to display all of the fields again, click on the "All" option in "Show Fields."

Rapid Creation of New Issues

The “Create Another” button can be used during issue creation to rapidly create new issues with the same values for fields such as project, reporter, assignee, issue type, and component.

  1. Select "Create Issue"
  2. Enter the information for the issue
  3. Check the "Create Another" box
  4. Click the Create button

A new issue will be created, and then the "Create Issue" dialog box will appear with some of the information already completed (using the values you entered for the first issue).  You can use this pre-filled form to create another new issue.  The information on the issue that was just created will appear at the top of the "Create Issue" dialog box.


Some information, such as Summary, will not be repeated when you create another issue.  You need to enter this information manually for each issue.

Sharing Issues

Use the “share” button to email a link to an issue to one or more people. The "Share" button is located on the right-hand side of the issue viewing screen next to the "Views" button:

When click "Share," a dialog box will appear.  In the "User name or email" box you can enter a person's name or NetID and a list of matching values will appear.

Select the email address from this list.  You can enter more than one email address for the "Share."  Next, enter any text you would like to add to the email in the "Note" section; the text you enter here will appear in the body of the email.  In the example below, I entered a note of "Are you ready to proceed with testing?"

Note that shares of an issue are not recorded in the issue history, and the information you enter in the "Note" field will not appear anywhere in the issue (only in the email sent).

Using Mentions

You can "mention" a user in a JIRA issue by entering @netID in a comment or the description field.  As you type the @neitd field, a list of matching users should appear.  Pick the appropriate name from this list and a "[~netid]" string will appear.  Once you see this string, you know the mentions has taken effect and the email will be sent.  If the mentions is in the comments field, once you save the comment the "[~netid]" string will convert to a link with the user's name that takes you to their profile.  If the mentions is in the description field, then the "[~netid]" string will appear even after the description is saved.  If you do not see the user name appear and pick it from the list as the you enter @netid, then the mentions did not work (.ie, if the final format is still @netid when you are done then the mention didn't actually generate an email). 

Below is an example of the email that gets sent when you mention someone:


The person will get an email containing details about the issue and alerting them to the fact that they were mentioned in the issue.

Searching for What Changed

You can now perform JIRA searches on when certain fields changed.  Only the fields below can be used with the "changed" operator:

  • Status
  • Assignee
  • Reporter
  • Priority
  • Resolution
  • Fix Version

Searches on what "changed" can be refined further by using the following operators:

  • FROM
  • TO
  • ON
  • BY
  • WAS (can be used with the Fix Version field only)


ex: status changed from “Open” to “Closed” after startofweek()

ex:  assignee changed from "dmhavill" to "havill2" by dranchek


Improvements to Issue Viewing

The viewing of issues has been improved:

  • The issue links section of JIRA issues has been streamlined so all information related to a link is on one line
  • Issues display better on large screens.  The white space between field names and values does not increase as the screen is widened – the same amount of space separates the two regardless of screen width, making the fields more readable.

Adding Links to Web Pages

The link function now lets you add links to web pages in a JIRA issue.  Select "Link" from the issue workflow  (under "More Actions") and then click on "Web Link" in the "Link" dialog box that appears.  Enter the URL and the text you want to appear for the link.  If you enter information in the optional "Comment" section, the text will appear in a new comment for the issue (it will not appear with the link itself).  You can also set permissions on who can view the link.


When you have entering information fo the link, click on the "Link" button.  The new link will appear in the "Issue Links" section of the issue:

Creating Users During Issue Creation

In previous versions of Orange Tracker, you could use the “create user” link during issue creation to create a new user in Orange Tracker (while you were creating the issue).  Because of the new dialog box structure of the "Create Issue" screen, this feature is no longer available.  You need to create new users and then create the issue.


Searching LDAP and Creating Accounts

The “Search LDAP” and “Create Account” features have a slightly different look in order to take advantage of the new dialog boxes available in JIRA 5.  Both functions take you to the "View Account" screen where "Create Issue" is now a button instead of a left-panel menu option.