Information Technology Support
Page tree

Below you will find information and links to support documentation regarding various remote access topics provided by ITS and individual units across campus.

Internet Connection Required

Whether you are on or off campus, an internet connection is required to connect a device to the provided remote access solutions. Available networks on campus as well as internet solutions off campus are available in detail on the Networks Answers page.

Table of Contents

File Management and Sharing Solutions

ITS provides many file storage and sharing solutions both on and off campus. 

  • Campus G: and H: Drives 
    • H:  drive is a personal network drive provisioned for each active student, faculty, and staff member.
    • G:  drive is a shared network drive managed by your administrative department, school, or college.
    • Both drives are available throughout campus in labs,  offices, remotely on SU-owned & managed computers, and via Remote Desktop Services (RDS).

      Campus G: drives

      Please note that the campus G: drives are not accessible for mapping on non-university owned devices. Faculty or staff seeking to access their G: drive remotely should connect to their work or office computer using a remote desktop solution or contact your academic or administrative support personnel for additional options.

  • OneDrive - All active faculty, staff, and students are provided an Office 365 account that includes Microsoft OneDrive. To log in, visit and use your campus email address as the username. Additional details, including accessing by device type, can be found on the Microsoft OneDrive page
  • Google Drive - All active faculty, staff, and students are provided a Google Workspace account that includes Google Drive access. If you are looking to login into your Syracuse University Google account, navigate to the Google sign in page and use your as the username. 

Remote Desktop Solutions

Syracuse University Remote Desktop Services (RDS)

Syracuse University's Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktop from any personal computer with a stable broadband internet connection. Complete details, including configuration instructions for both web interface and via a remote desktop (RDP) connection, are available on the Syracuse University Remote Desktop Services page. If you know how to connect already, feel free to go directly to  

Who has access? Syracuse University RDS is available to active SU Students, Faculty, and Staff as well as SUNY ESF students (using their SU NetID credentials).

Faculty and Staff Remote Desktop (RDP)

Faculty and Staff may have the option of connecting remotely to a University owned desktop computer. This feature might require training and/or departmental approval for certain functionality such as accessing shared network drives and/or connecting to a dedicated PC through a remote desktop connection.

If you are on a managed University owned computer, you do not need to use RDS to connect to campus. The secure connection to campus is provided when using a University owned computer. Please note that users who have access via remote connection to a secure campus workstation are encouraged to use that connection over the RDS solution.

Need to Connect to your Campus Desktop?

To request access remotely to your on-campus desktop, configure your work desktop, or to report an issue related to connecting to your work computer, please contact your academic or administrative support personnel.

School or College Specific Solutions

Architecture RemoteLab

Architecture provides remote access for Architecture students to its Slocum computer labs through RemoteLab. This service will be available until the campus is back to normal operations.

Engineering Remote Access

The Engineering School, in collaboration with the Student Association, provides Engineering students remote access to a lab environment. Full instruction to configuration both Windows and Mac computers on or off campus can be found on the ECS Remote Access home page

Please note that students enrolled in the College of Engineering and Computer Science (ECS) need to obtain an ECS computing account for college-specific computing services, including ECS computer lab access and ECS specialized software applications. ECS computing accounts can be obtained through the ECS Computing and Information Technology Group.

Visual and Performing Arts (VPA)

Students: Please use the Syracuse University Remote Desktop Services (RDS) solution listed above. Students in some VPA classes may have remote access to workstations in VPA computer labs for access to specific software applications. Confirm your eligibility and view instructions for remote access to VPA computer labs here.

Whitman Remote Desktop

Full details can be found on the Whitman Remote Desktop page.


Getting Help

For support of the information above, staff and faculty should first contact their academic or administrative support personnel.

Students using school or college specific solutions should begin by contacting their academic IT support.

All other support inquires can start by reaching out to the ITS Help Desk at or by calling 315-443-2677.