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This page provides instructions on connecting to RDS via a RDP client on supported laptop and desktop operating systems. Currently, Windows and macOS are supported. 

Users preferring to connect the RDS within their web browser should follow the instructions found on the Remote Desktop Services via Browser page.

Before you Connect

Before you connect, please note the following important considerations for using the RDS solutions.

  • Save your work to your network (H:\) drive

    • Just like physical labs, any files saved to the local hard drives will be removed.

  • Save your work often

  • Please be aware: Idle sessions will automatically be logged out after 2 hours.
  • Only one session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new session.
  • Google Chrome,Firefox, and Edge are the recommended browsers for connecting through the WebUI.

Retrieving and RDP file for RDS

You must first receive the RDP file from the web client in order to connect through the RDP client. 

Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Firefox.

  1. Using a web browser, navigate to rds.syr.edu.

  2. If you are not logged in already, you will be prompted to do so using your University NetID and password.
    RDS login page
  3. In the top right is a sprocket icon, Sprocket Icon, click on it.
    RDS login page
  4. In the Settings Pane select the radio button to "Download the rdp file". 
    Settings Pane
  5. After selecting the "Download the rdp file" setting, on the main screen of the web page select a resource pool, such as PublicLabs
    When clicking on a resource pool, an RDP file will now be downloaded and can be used.

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Connect to RDS via a RDP Client

Once you have retrieved the RDP file using the steps above, you are ready to connect your device. Follow the instruction below based on your operating system. 

RDP File Required to Proceed

You must first receive the RDP file from the web client in order to connect through the RDP client. Follow the instructions above before attempting to connect on Windows and macOS.

Windows

  1. Open the RDP file for the desired RDS pool. 
  2. You will be prompted with a login
    1. Under username, enter your email: <Your NetID>@syr.edu
    2. Under password, enter: <Your NetID Password>

macOS

  1. Download and install the Microsoft Remote Desktop Mac App
  2. Open the RDP file for the desired RDS pool.
  3. You will be prompted with a login
    1. Under username, enter your email:  <Your NetID>@syr.edu
    2. Under password, enter: <Your NetID Password>

Need Help?

If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu.

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