Information Technology Support
Page tree

This page provides instructions on connecting to RDS via a RDP client on supported laptop and desktop operating systems. Currently, Windows and macOS are supported. 

Users preferring to connect the RDS within their web browser should follow the instructions found on the Remote Desktop Services via Browser page.



Retrieving and RDP file for RDS

You must first receive the RDP file from the web client in order to connect through the RDP client. 

Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Mozilla Firefox.

  1. Using a web browser, navigate to rds.syr.edu.

  2. If you are not logged in already, you will be prompted to do so using your University NetID and password.

    RDS login page
  3. In the top right is a sprocket icon, Sprocket Icon, click on it.

    RDS login page
  4. In the Settings Pane select the radio button to "Download the rdp file". 

    Settings Pane
  5. After selecting the "Download the rdp file" setting, on the main screen of the web page select a resource pool, such as SULabsWhen clicking on a resource pool, an RDP file will now be downloaded and can be used.



Connect to RDS via a RDP Client

Once you have retrieved the RDP file using the steps above, you are ready to connect your device. Follow the instruction below based on your operating system. 

RDP File Required to Proceed

You must first receive the RDP file from the web client in order to connect through the RDP client. Follow the instructions above before attempting to connect on Windows and macOS.

Windows

  1. Open the RDP file for the desired RDS pool. 

  2. You will be prompted with a login
    1. Under username, enter your email: <Your NetID>@syr.edu
    2. Under password, enter: <Your NetID Password>

macOS

  1. Download and install the Microsoft Remote Desktop Mac App

  2. Open the RDP file for the desired RDS pool.

  3. You will be prompted with a login
    1. Under username, enter your email:  <Your NetID>@syr.edu
    2. Under password, enter: <Your NetID Password>


Troubleshooting

Problem:   

RDP Error -   "There was a problem connecting to the remote resource. Ask your network administrator for help"

Solution: 

Download the RDP file again following the instruction above. The old file may no longer hold correct connection information.


Need Help?

If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu.

Top