Is your device compatible? 

Here is some information on how to see if your device is compatible. 

Firstly, your device must be unlocked.

If your device supports LTE Band 48 for cellular wireless bands, then it is a compatible device. If the device doesn't include LTE band 48, it is NOT a compatible device. 

Where can I find SU Private Wireless Network? 

SU Private Wireless Network functionality is currently in 3 Residence Hall locations: Day Hall, Flint Hall, and Shaw Hall. 



Note: You will need either a second device to view the QR code  or a physical printout of the QR code in order to proceed.

To scan your QR Code provided by JMA and set up your eSIM on your iPhone, please follow these steps:

1.On your Android, go to Settings

2. Tap Network & Internet

3. Tap the "+" next to SIMs

  

QR Code Inquiry

If you are having issues locating your QR Code or have questions about eligibility, please reach out to the ITS Service Center at 315 443 2677 or help@syr.edu.

Step 2

Step 3

4. Select on Download a SIM instead? option

5. Tap Use a different network

Step 4

Step 5

6. Scan the QR Code provided by JMA Wireless.

7. Select to Download SU-JMA Wireless. 

Step 6

Step 7

8. The eSIM will download to your device.

9. Upon completion select Settings to continue

Step 8

Step 9

10. Confirm eSIM is in use.

11. System will enable eSIM. (not shown)
12. Select/confirm SU-JMA usage for mobile data

Step 10

Step 12

13. Confirmed settings should appear similar to this.  NOTE Your carrier should be active for Calls and SMS.  Cuse5G should be active for mobile data.

Step 13

If at any time you require assistance,

please contact the ITS Help Desk

by voice at 315.443.2677,

by email at help@syr.edu,

or by stopping into 1-227

Center for Science and Technology

(hours of operation). 

Headquartered in Syracuse, NY, JMA Wireless (JMA) is an American company accelerating revolutionary changes in mobile connectivity with cutting-edge products that enable faster, more reliable, and more secure networks for consumers and businesses. JMA delivers software-driven, carrier-grade solutions designed specifically for in-building and outdoor use, offering superior performance, coverage, and stability for the most advanced and highly dense networks worldwide. 

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