Information Technology Support
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Syracuse University Information Technology Services

Information Technology Services (ITS) provides a number of teaching and learning services to faculty, staff, and students.

Online Teaching Support

Instructors seeking technical assistance and training should email help@syr.edu. For support in adapting your teaching strategies for online or hybrid instruction, please fill out the course transition assistance form or contact the Center for Teaching and Learning Excellence.

Online Success Toolkit

An Online Success Toolkit has been created for those teaching and learning online as a result of the campus' continued response to COVID-19.



Learning Remotely?

If you are a distance learner or simply unable to visit campus, be sure to check out the Online Success Toolkit developed in partnership with the Office of Online Student Success.

Teaching or Working Remotely?

Check out our Working & Teaching Remotely page if you need to work remotely, traveling, or simply unable to visit campus due to prolonged campus or building closures.



Accessible Toolkit

Information and Communication Technology accessibility at SU means ensuring that all technology is usable by the greatest number of students, faculty and staff possible, including those with disabilities, so that everyone is able to participate to the maximum extent that they can. Additional information including getting assistance, workshops, and policies can be found on the ITS Accessibility website

Accessible Toolkit Home Page

blackboard learn logo

Blackboard learning management software makes class content available to students via the Internet. Blackboard provides students and instructors with interactive web 2.0 technologies such as blogs and wikis.

Assistance with Blackboard can be found on the Blackboard self-help page.

Blackboard Home Page


Classroom Technology



For immediate assistance with classroom technology call the ITS Help Desk at 315.443.2677, ext. 3-2677, or 100 on the classroom intercom phone. To view available Classroom Technology visit the Classroom Resource Guide.

ITS Learning Environments and Media Production Home Page


Online Learning Services



Online Learning Services is a unit within Information Technology Services at Syracuse University. Their primary mission is to provide leadership and support in the appropriate use of technology for teaching, learning, and research. 

Full details including faculty forms, educational tips, and contact information, can be found on the Online Learning Services website

Course Feedback



Gathering and providing course feedback from students at the end of each course is an important activity that the Institutional Effectiveness and Assessment (IEA) facilitates.

Please visit IEA’s Course Feedback page for more information on the course feedback process, tool, and FAQs.
 

Not finding the information or Answer you are looking for? Contact the ITS Help Desk 7 days a week by calling 315.443.2677, emailing help@syr.edu, or stopping into 1-227 Center for Science and Technology (Hours of Operation).  

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