Welcome to Zoom Video Conferencing at Syracuse University!
Engage, educate, and collaborate with HD-quality video and audio.
HIPAA Compliant Syracuse University Zoom
Log into your HIPAA compliant Syracuse University Zoom account:
2SU Students and Faculty
2U students and faculty should continue to use the Zoom learning management system (LMS) provided by 2U for hosting or participating in classes.
For more information please refer to the 2U Support page for assistance.
Table of Contents
Recommended Account and Meeting Settings
While Zoom continues to update what features are turned on/off by default to help combat "zoombombing" and better secure their product, users should review their meeting settings prior to their first meeting. ITS strongly encourages all users to follow the guidelines found on the Securing Zoom Meetings page.
More about Zoom accounts and meeting settings:
Zoom Account Features and Settings
Best Practices for Securing Your Virtual Classroom
Zoom Meeting and Webinar Passwords
New Security Toolbar Icon for Hosts
Required Settings for Handling Health Data
Please review your Zoom settings if you are someone handling health information as it is critical in ensuring the privacy and security of patient/client health information. If you will be interacting with health data, please review our Zoom Settings for Health Data page prior to using of Zoom. Please also consider all suggestions on the Securing Zoom Meetings page.
Webinars and Large Meeting Support
Faculty and staff are able to request additional support for large virtual events. This can include expanding participant capacity for large meetings up to 1,000 participants and webinars up to 10,000 participants at additional costs. Additional information and request forms are available on the Web Conferencing for Events page.
Faculty and staff looking to acquire webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.
How to Join a Zoom Meeting
Joining a Meeting (Desktop App)
Joining a Meeting (Web Browser)
Joining Multiple Meetings Simultaneoulsly
Zoom does provide the ability to join multi meetings simultaneously. To do so, following the instructions found on the Joining Multiple Zoom Meetings Simultaneously page.
Personal Zoom Accounts and Syracuse University Zoom
Please note that users are welcome to use personal Zoom accounts they have already configured at zoom.us. However, if you have an existing Zoom account previously configured using an @syr.edu email address you have two options to proceed:
Option 1 - Keep your personal Zoom account and keep your personal account data separate from Syracuse Zoom. To do this, simply log into your personal Zoom account at zoom.us and update your email address to a new non-@syr.edu address. You can then proceed to log into the University Zoom without moving your account or data.
Option 2 - Move your existing personal account to Syracuse University Zoom which includes your existing Zoom cloud storage. To do so, please follow the instructions available on the Moving a Personal Zoom Account to Syracuse University Zoom page.
More information about Syracuse University Zoom is available on the Zoom at Syracuse FAQ.
Zoom Cloud Recordings
Zoom offers the ability to record meetings in the cloud. By default, cloud recordings are disabled. Follow the steps below to enable cloud recordings as well as to locate and download your existing Zoom cloud recordings.
Zoom Public Marketplace Apps
The Zoom Marketplace has a number of apps that can enhance the Zoom experience. These apps can help streamline data between systems, like Zoom and Blackboard. For a growing list of apps, including those approved, denied, and pending approval, see our Zoom Public Marketplace Apps page.
Connecting an Otter.ai Account to Zoom
Syracuse University does not currently provide licensing for Otter.ai. However, users can connect a personal Otter.ai account to their Syracuse University Zoom account.
Zoom Support Documentation and FAQs
Please view the Zoom at Syracuse FAQ for more more information about Syracuse University Zoom.
Below you will find additional links to Zoom provided support documentation, tutorials, and more.
Zoom Frequently Asked Questions
Support during the COVID-19 pandemic
Zoom Training
Zoom Training Sessions — Teaching with Zoom
Support for Zoom Administrators
Getting Started with Reporting & Dashboard
Syracuse Zoom Licensing Information
Getting Help
For support on the information above, contact the ITS Help Desk by calling at 315.443.2677 or by emailing help@syr.edu.