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Welcome to Zoom Video Conferencing at Syracuse University!

Engage, educate, and collaborate with HD-quality video and audio.  

 


Syracuse University Zoom

Log into your Syracuse University Zoom account:
 

Login to SU Zoom Account

This option is the standard Zoom login for SU and ESF Students, Faculty, and Staff. Use this option if you are unsure of which Zoom account type to use, or if you have not been directed to use the HIPAA account.

HIPAA Compliant Syracuse University Zoom

Log into your HIPAA compliant Syracuse University Zoom account:
 

Login to HIPAA Zoom Account

This option is HIPAA compliant, meaning your communications are encrypted. If you have not been directed to use this login link, use the standard account.



2SU Students and Faculty

2U students and faculty should continue to use the Zoom learning management system (LMS) provided by 2U for hosting or participating in classes.

For more information please refer to  the 2U Support page  for assistance. 



Table of Contents



Recommended Account and Meeting Settings

While Zoom continues to update what features are turned on/off by default to help combat "zoombombing" and better secure their product, users should review their meeting settings prior to their first meeting. ITS strongly encourages all users to follow the guidelines found on the Securing Zoom Meetings page. 

More about meeting settings:

Best Practices for Securing Your Virtual Classroom

Zoom Meeting and Webinar Passwords 

New Security Toolbar Icon for Hosts

Required Settings for Handling Health Data

Please review your Zoom settings if you are someone handling health information as it is critical in ensuring the privacy and security of patient/client health information. If you will be interacting with health data, please review our Zoom Settings for Health Data page prior to using of Zoom. Please also consider all suggestions on the Securing Zoom Meetings page.



Webinars and Large Meeting Support

Faculty and staff are able to request additional support for large virtual events. This can include expanding participant capacity for large meetings up to 1,000 participants and webinars up to 10,000 participants at additional costs. Additional information and request forms are available on the Web Conferencing for Events page

Faculty and staff looking to acquire webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.




Personal Zoom Accounts and Syracuse University Zoom

Please note that users are welcome to use personal Zoom accounts they have already configured at zoom.us. However, if you have an existing Zoom account previously configured using an @syr.edu email address you have two options to proceed:

Option 1 - Keep your personal Zoom account and keep your personal account data separate from Syracuse Zoom. To do this, simply log into your personal Zoom account at zoom.us and update your email address to a new non-@syr.edu address. You can then proceed to log into the University Zoom without moving your account or data. 

Option 2 - Move your existing personal account to Syracuse University Zoom which includes your existing Zoom cloud storage. To do so, please follow the instructions available on the Moving a Personal Zoom Account to Syracuse University Zoom page. 

More information about Syracuse University Zoom is available on the Zoom at Syracuse FAQ




Hosting a Zoom Meeting

  1. Open your Zoom app on your desktop and click Sign In.
    zoom join window
  2. Log in using your SU email address and you will be promoted to log on with Single-Sign On (SSO). If asked, be sure to you type 'syracuseuniversity' for the company domain. 
     
  3. Once logged in, click the downward arrow and select Start with video, then click New Meeting to start an instant meeting.
    new meeting button


How to Join a Zoom Meeting

Joining a Meeting (Web Browser)

  1. Open any browser (Chrome, Safari, Edge, Firefox). 
     
  2. If you are a standard user click the "Login to SU Zoom Account" button above in the standard Zoom area, then select "Join"
    HIPPA Compliant users, click the "Login to HIPPA Zoom Account" button above in the HIPPA Compliant Zoom area, then select "Join"

    zoom video conferencing join window screenshot
     
  3. Enter your meeting ID provided by the host/organizer.

join a meeting ID window

4.  Click Join. You will be asked to open the Zoom client to join the meeting.

Joining a Meeting (Desktop App)

Open Zoom desktop Client

  1. Click Join a Meeting if you want to join without signing in.
     

  2. Sign in to Zoom then click  Join

    zoom join window

Enter the  meeting ID  number and your display name.
 

  1. If you're signed in, your default name will appear.
     

  2. If you're not signed in, you may enter a display name.

    join a meeting window

3.  Select if you would like to connect audio and/or video and click Join.
 



Connecting an Otter.ai Account to Zoom

Syracuse University does not currently provide licensing for Otter.ai. However, users can connect a personal Otter.ai account to their Syracuse University Zoom account.

1. Log into Otter.ai, then click Apps in the left panel.
2. Look for Sync cloud recordings and click the Add () button.

otter interface add button location

3. If you are not already signed into Zoom, you would be prompted to sign in. Do so with your Syracuse University account information.

4. Click Authorize to connect Otter.ai to Zoom.



Zoom Support Documentation and FAQs

Please view the Zoom at Syracuse FAQ for more more information about Syracuse University Zoom.

Below you will find additional links to Zoom provided support documentation, tutorials, and more. 

Zoom Frequently Asked Questions

Video Captioning Resources

Support during the COVID-19 pandemic

Zoom Training

Using Zoom in Blackboard

One Minute Video Tutorials

Zoom Training Sessions — Teaching with Zoom

Support for Zoom Administrators

Getting Started with Reporting & Dashboard

Meeting and Phone Statistics

Syracuse Zoom Licensing Information




Getting Help

For support on the information above, contact the  ITS Help Desk  by calling at 315.443.2677 or by emailing  help@syr.edu.

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