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Welcome to Zoom Video Conferencing at Syracuse University!

Engage, educate, and collaborate with HD-quality video and audio.  




Syracuse University Zoom

Log into your Syracuse University Zoom account:

Login to SU Zoom Account

This option is the standard Zoom login for SU and ESF Students, Faculty, and Staff. Use this option if you are unsure of which Zoom account type to use, or if you have not been directed to use the HIPAA account.

HIPAA Compliant Syracuse University Zoom

Log into your HIPAA compliant Syracuse University Zoom account:

Login to HIPAA Zoom Account

This option is HIPAA compliant, meaning your communications are encrypted. If you have not been directed to use this login link, use the standard account.

2SU Students and Faculty

2U students and faculty should continue to use the Zoom learning management system (LMS) provided by 2U for hosting or participating in classes.

For more information please refer to  the 2U Support page  for assistance. 

Table of Contents

Recommended Account and Meeting Settings

While Zoom continues to update what features are turned on/off by default to help combat "zoombombing" and better secure their product, users should review their meeting settings prior to their first meeting. ITS strongly encourages all users to follow the guidelines found on the Securing Zoom Meetings page. 

More about Zoom accounts and meeting settings:

Zoom Account Features and Settings

Best Practices for Securing Your Virtual Classroom

Zoom Meeting and Webinar Passwords 

New Security Toolbar Icon for Hosts

Required Settings for Handling Health Data

Please review your Zoom settings if you are someone handling health information as it is critical in ensuring the privacy and security of patient/client health information. If you will be interacting with health data, please review our Zoom Settings for Health Data page prior to using of Zoom. Please also consider all suggestions on the Securing Zoom Meetings page.

Webinars and Large Meeting Support

Faculty and staff are able to request additional support for large virtual events. This can include expanding participant capacity for large meetings up to 1,000 participants and webinars up to 10,000 participants at additional costs. Additional information and request forms are available on the Web Conferencing for Events page

Faculty and staff looking to acquire webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.

How to Join a Zoom Meeting

Joining a Meeting (Desktop App)

  1. Open Zoom desktop Client and click Sign In.

    Zoom opening screen

  2. Choose the Sign In with SSO button. Additionally, you can check "Keep me signed in" for ease of use in the future.

  3. Enter syracuseuniversity for the company domain. This is not case sensitive but is all one word with no spaces. Then click continue. 

  4. A browser window will open and ask for your NetID and password. Enter both and click log in.

    shibboleth window 
  5. Your browser will give a pop-up asking if it can open in Choose allow.

  6. The desktop app will now open and you can use Zoom normally as an SU licensed user.

    Zoom main window 

Joining a Meeting (Web Browser)

  1. Open any browser (Chrome, Safari, Edge, Firefox). 


  2. If you are a standard user click the "Login to SU Zoom Account" button above in the standard Zoom area, then select "Join"

    HIPPA Compliant users, click the "Login to HIPPA Zoom Account" button above in the HIPPA Compliant Zoom area, then select "Join"

    zoom video conferencing join window screenshot 


  3. Enter your meeting ID provided by the host/organizer.

join a meeting ID window

4.  Click Join. You will be asked to open the Zoom client to join the meeting.

Joining Multiple Meetings Simultaneoulsly

Zoom does provide the ability to join multi meetings simultaneously. To do so, following the instructions found on the Joining Multiple Zoom Meetings Simultaneously page.


Personal Zoom Accounts and Syracuse University Zoom

Please note that users are welcome to use personal Zoom accounts they have already configured at However, if you have an existing Zoom account previously configured using an email address you have two options to proceed:

Option 1 - Keep your personal Zoom account and keep your personal account data separate from Syracuse Zoom. To do this, simply log into your personal Zoom account at and update your email address to a new address. You can then proceed to log into the University Zoom without moving your account or data. 

Option 2 - Move your existing personal account to Syracuse University Zoom which includes your existing Zoom cloud storage. To do so, please follow the instructions available on the Moving a Personal Zoom Account to Syracuse University Zoom page. 

More information about Syracuse University Zoom is available on the Zoom at Syracuse FAQ

Zoom Cloud Recordings

Zoom offers the ability to record meetings in the cloud. By default, cloud recordings are disabled. Follow the steps below to enable cloud recordings as well as to locate and download your existing Zoom cloud recordings.

Enabling Zoom Cloud Recordings

To enable cloud recording for individual meetings, be sure to check ‘Automatically record meeting’ and ‘In the cloud’ in the Advanced Options when setting up your meeting(s).

Zoom Auto Recording settings for meetings

To enable cloud recordings on an account level as the default behavior for future meetings, you’ll want to enable automatic cloud recordings. To do so, sign into the Zoom web portal, navigate to the ‘Settings’ tab and locate ‘Recording’. Next, locate ‘Automatic recording’ and click on the button on the right to enable it. Be sure to select ‘Record in the cloud’. Additional details and instructions are available on the Zoom Cloud Recording page.

Zoom Auto Recording settings for accounts

Zoom Recordings in Kaltura

Zoom cloud recordings has been integrated with Kaltura at Syracuse University. After a Zoom cloud recording has been processed (following the meeting's end) it is copied to Kaltura and will be available in your Kaltura My Media in both Kaltura in Blackboard and the Kaltura MediaSpace web portal.

Recordings Prior to August 10, 2020

The Kaltura/Zoom cloud recording integration became live on August 10th, 2020. If you have Zoom recordings from prior dates and would like to add them to your Kaltura My Media, follow the instructions below to download them and then reference the ‘Upload Media to Kaltura’ instructions on the Kaltura MediaSpace web portal.

Accessing and Downloading Zoom Cloud Recordings

One you’ve recorded a Zoom meeting to the cloud, you can view your recordings by visiting the Zoom web portal and navigating to the ‘Recordings’ tab. For complete instructions on locating and downloading Zoom recordings, visit the Zoom Managing Cloud Recordings page.

Zoom Recordings in Kaltura

Zoom cloud recordings are also available for meetings recorded after August 10th, 2020. After a Zoom cloud recording has been processed (following the meeting's end)  it is copied to Kaltura and will be in your Kaltura My Media in both Kaltura in Blackboard and the Kaltura MediaSpace web portal.

Zoom Public Marketplace Apps

The Zoom Marketplace has a number of apps that can enhance the Zoom experience. These apps can help streamline data between systems, like Zoom and Blackboard. For a growing list of apps, including those approved, denied, and pending approval, see our Zoom Public Marketplace Apps page

Connecting an Account to Zoom

Syracuse University does not currently provide licensing for However, users can connect a personal account to their Syracuse University Zoom account.

1. Log into, then click Apps in the left panel.
2. Look for Sync cloud recordings and click the Add () button.

otter interface add button location

3. If you are not already signed into Zoom, you would be prompted to sign in. Do so with your Syracuse University account information.

4. Click Authorize to connect to Zoom.

Zoom Support Documentation and FAQs

Please view the Zoom at Syracuse FAQ for more more information about Syracuse University Zoom.

Below you will find additional links to Zoom provided support documentation, tutorials, and more. 

Zoom Frequently Asked Questions

Video Captioning Resources

Zoom Live Transcripts

Support during the COVID-19 pandemic

Zoom Training

Using Zoom in Blackboard

One Minute Video Tutorials

Zoom Training Sessions — Teaching with Zoom

Support for Zoom Administrators

Getting Started with Reporting & Dashboard

Meeting and Phone Statistics

Syracuse Zoom Licensing Information

Getting Help

For support on the information above, contact the  ITS Help Desk  by calling at 315.443.2677 or by emailing