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Overview


Brief description of the transaction dispute process. 


Need Help? Reach out to the Business Office at soebusinessoffice@syr.edu or you can find our direct contact info here

If any invalid transactions are identified, the cardholder must contact the vendor. If the cardholder and vendor are unable to resolve the dispute, notify the Business Office. The Business Office and the cardholder will then work with the JPMC University Credit Department.

Any invalid charges identified and acted upon will then be credited back to the cardholder’s account. Chase will give further instructions during the credit card investigation. Invalid charges must be disputed with the bank within 60 days of the transaction.

To begin the Process Download and complete the Dispute Form located here. Once completed contact the Business Office with the completed form.