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If you get the error in Adobe Acrobat for Windows that your "Activation Failed", please follow the steps below.





Step 1   Open Adobe Creative Cloud App



Step 2   Click on account icon which is blue circle in upper right hand corner



Step 3   Sign out of Creative Cloud



Step 4 Click continue



Step 5   Sign into creative cloud using full email address


Step 6   You may be prompted for multifactor authentication. Use Microsoft Authenticator app is you have set it up previously or use authentication phone to approve login. At this point, you may also see that Adobe Creative Cloud has updates that need to be run. If it does, run the updates listed in the app. If not, continue to next step


Step 7   Open Adobe Acrobat



Step 8 Login to Acrobat using your full email address

Step 9   Open a PDF

Step 10 If these steps do not fix your issue, please send email to consult@cas.syr.edu for further assistance.

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