Problem

Some passwords containing some special characters will not allow users to log into Blackboard. Looks like we have identified the sequence. The problem exists with & followed by # (i.e.. &#) either at the end or in the middle of a password. This character sequence will cause a password failure in Blackboard but will work correctly in MySlice and AD.

 

Resolution

Suggest the user change the password so that the password does not include those characters at all.