Blackboard Support Contacts


Get Blackboard support through Online Learning Services and the ITS Help Desk, or find contact information for your school/college help desk. 

ITS Help

Email  help@syr.edu for general Blackboard questions or troubleshooting.

For urgent issues, phone support is available through the ITS Service Center at 315-443-2677.

In-Session Service Center Schedule
DayPhone Support Hours*
Sunday8 a.m. - Midnight
Monday8 a.m. - Midnight
Tuesday8 a.m. - Midnight
Wednesday8 a.m. - Midnight
Thursday8 a.m. - Midnight
Friday8 a.m. - 5 p.m.
Saturday8 a.m. - 5 p.m.

*hours may be different during semester breaks



School/College Help

Some Blackboard help resources or related services may also be available through your school/college IT desk. See the list below for contact information for your local IT office. 

College of Law

Email lawhelp@law.syr.edu

Phone: 315-443-9561

iSchool

Website: iSchool IT Support.

Newhouse

Website: Newhouse Help 

Phone: 315-443-2436

School of Education

Email: soehelp@syr.edu

Website: SOE Technology Support Group

Phone: 315-443-5002

Whitman School

Email: wsmhelp@syr.edu

Phone: 315-443-2342

University College

Email: uchelp@syr.edu

Phone: 315-443-4956

Other Users

Guests and users not directly affiliated with Syracuse University: contact the instructor/leader of the course or organization in which you are enrolled.