Topic Overview - Browser Support
Run the browser checker to see whether Blackboard Learn supports your browser.
Blackboard Ultra is tested with a variety of technologies.
|Desktop Browser Version||Mobile Browser Version|
|Safari||13+ (desktop, Mac OS only)||On iOS 12+|
Technologies Not Supported
The following technologies are not supported in the October 2014 release:
- Internet Explorer
- Firefox 1.x, 2.0, 3.0, 3.5, and 3.6
- Safari 2, 3, 4, 5, and any version on Windows
- Windows XP
- Mac OSX through 10.6
- JRE 5
Blackboard's approach to browser testing
To verify this confidence with each new release, Blackboard executes our browser compatibility test suite against newly released browser versions on multiple OS combinations to ensure function prior to releasing a given version. This testing leverages the full set of automation and manual testing strategies available to ensure confidence in testing.
Newer browser versions
Because of the increased frequency of new browser versions released by some vendors, Blackboard's policy is to support all new browser versions released to the market as Generally Available or by supported release channels, even if the browser is released after testing has concluded for the release. We address any critical browser issues found by clients in the field against a provisionally supported browser as a top priority. We execute frequent test cycles against new browsers to ensure the system continues to perform as expected and will update client facing supported browser documentation appropriately.
Just as we recommend keeping up with the latest version of Blackboard Learn for the best experience, the browser vendors make the same recommendation about their software. Some older versions of browsers from some vendors may have rendering issues with newer versions of Learn, and some newer browser versions may have rendering issues with older versions of Learn.
Blackboard still accepts client issues for these browsers reported to Support and will attempt to replicate the issue on a fully supported browser. If we can't replicate the issue, Blackboard recommends that the client move to a browser version fully supported by Blackboard. In some cases, an additional recommendation might be to update to a more modern version of Learn.
Assistive software and accessibility
For the best Blackboard Learn experience with your screen reader, use ChromeTM and Jaws on a Windows® system. On a Mac® use Safari® and VoiceOver.
Blackboard strives to make all its products as accessible as possible. To learn more about assistive technologies, visit Accessibility at Blackboard or Accessibility for Blackboard Learn with the Ultra Experience.
Java and other browser plugins
A handful of Blackboard Learn features require particular additional software to be installed. Without these, the features themselves won't function. Users may be prompted to install the additional software when accessing these features or, depending on individual browser security settings, users may need to acknowledge a browser message allowing the plugin to run on their system.
If you need information about the specific features that require browser plugins for a particular service pack of Learn or version information for the plugins themselves, see the Release Notes for that release.
Blackboard Learn can be used to serve media content or other types of specialized content that requires a browser plugin such as Java, Flash Player, Apple QuickTime, or other plugins to render the content. In these scenarios, the version of the plugin and the browsers that are compatible with the plugin, as well as installation and configuration instructions for the plugin, are determined by the nature of the content and will vary.