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ITS Information Security is responsible for managing and maintaining the firewall rules. 

In order to track and review all of the changes to each firewall, requests will now be handled in Orange Tracker OT.   

Open Orange Tracker  and log in.  Once you are logged in you can either search for the key FWCR or for the project Firewall Change Request.  

Click on Create to open a new ticket and enter all of the below fields: 


NOTE:  Please create a ticket for each individual firewall request.

 

Project:                       Firewall Change Request (FWCR)

Issue Type:               Service Request

Summary:                 Please create a ticket for each individual firewall request    

Priority:                     Normal priority for all requests

Due Date:                 All efforts will be made to complete request within 1 business day.  Request submitted after 3pm may not be processed until the next business day

Component/s:       This field is for ITS Information Security

Assignee:

Reporter: 

Source:                      Source IP or subnet (For multiple, separate by comma.  If 'any,' 'unknown,' or 'N/A' please give context in the description field below)

Destination:          Destination IP or subnet (For multiple, separate by comma.  If 'any,' 'unknown,' or 'N/A' please give context in the description field below)

Port/Service:        Port/Service (For multiple, separate by comma.  If 'any,' 'unknown,' or 'N/A' please give context in the description field below)

Justification:          Why it is needed and who will have access to this request

Description:          Additional context for the source, destination, port/service, or other pertinent information to help ITS Information Security to understand the request


  • As always remember the more information the better to expedite your requests.
  • Please allow additional time for your projects to allow requests to be processed.

  • If a project could have a last minute firewall request please give advanced notice to ITS Information Security.    




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