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General Information

To connect you need to use a Remote Desktop Connection client which can be downloaded from the App Store.

In order to connect to Remote Access, your computer will either need to be on AirOrangeX or using SURA. Visit this page (https://answers.syr.edu/x/1QIO) to get connected with SURA.


Installing the Remote Desktop Connection client on a Mac

Note: This only needs to be done if the client is not already installed on your Mac.

1. Open the App Store on your Mac and search for Microsoft Remote Desktop. When the results are displayed, click on the red Microsoft Remote Desktop icon. 

2. Click the Get button and then click Install App.

Image of app in App Store

3. Enter your App Store password when prompted and the app should download and install. You can now close the App Store.


Connecting using your Mac

1. Open the Launchpad and look for the Microsoft Remote Desktop icon. Click on the icon to open the app.

2. Click on the New icon at the top of the window.

Image of Microsoft Remote Desktop

3. When the Edit Remote Desktops window opens, type in a connection name, (your choice)

4. In the PC Name field, type your PC Name

Image of required PC Name

5. Click on User Account and select Add User Account

Image of required User Account

6. Type in your NETID username in the format AD\netid and then your password. Once you close the window, your connection entry will be saved.

7. Click on the General Tab and select Reconnect if the connection is dropped

image of Edit Desktop

8. Click on the saved connection and you it should initiate the remote connection. If you are prompted with a warning certificate message, click Continue.

Image of Remote Connection

9. If your username and password were correctly entered, you should briefly see a login screen that displays a warning message indicating that the server is restricted to authorized users only. Then you should connect to the server in full screen mode.


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