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IT Help Resources

Contacting IT Services

It is the user’s responsibility to report issues using the Orange Tracker system. Users should input tickets using these methods of delivery. The methods, listed by preference would be:

  1. Email your concern or problem to Orange Tracker via ischoolit@ot.syr.edu.
  2. Call 315-443-4490. This should only be used if the other methods are unavailable. This method is generally only available during standard office hours.

Please avoid contacting individual IT staff members to report an issue. You will be asked to submit a ticket via Orange Tracker.

IT Staff

NameTitle

Roger Merrill

Director of Information Technology

Monya  Ghabarou

Office Coordinator

James Powell

Instructional Technology Analyst

Ryan Drescher

System Administrator

Location and Hours

The IT office is located in Hinds Hall Building, room 002-M.

The IT office operates according to the University's published hours:

  • Monday through Friday, 8:00am to 5:00pm during the academic year.
  • Monday through Friday, 8:00am to 4:30pm during the summer.

The IT office is closed for holidays as issued by the University's Office of Human Resources.

COVID-19 Plan

Due to COVID-19 - our office will operate with the following availability:

  • 9:00am - Noon (Monday through Thursday): Walk-ins welcome in 002M
  • Noon - 5:00pm (Monday through Thursday) & 9:00 - 5:00 (Friday): Available in Office by Appointment Only

All remote inquiries, or requests outside of the defined time ranges we ask to be submit as tickets. Please email ischoolit@ot.syr.edu or visit ot.syr.edu to start a ticket submission.

Other Resources