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Recommended Reading

If you are interested in doing some additional reading on process improvement or you're looking for some additional tools it may be helpful to use the references below:

  • Hammer, Michael, Beyond Reengineering: How the process-centered organization is changing our work and lives. 1997
  • Damelio, Robert, Basics of process mapping, 1996
  • Sharp, Alec & McDermott, Workflow Modeling, Tools for Process Improvement and Application Development, Norwood, MA: 2001
  • Johann, Bernard, Designing Cross-Functional Business Processes, 1995
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