ITS Services and Applications
Page tree

Installing Bomgar in Internet Explorer 8 Windows

Instructions and screen captures of the installation of Bomgar in IE 8 Windows.

Bomgar at Syracuse University Logo

  • If you do not see any of the following screen shots, it is possible that the windows are hidden behind other internet windows.

Installing Bomgar in IE 8

  • Open Internet Explorer 8 and type http://bomgar.syr.edu/login in the address bar. Type in your netid and the temporary password given to you.

BOMGAR Login Screen

  • This will bring you to the Bomgar User Login Set Up page. Choose the correct platform for your operating system and click "Download Bomgar Representative Console."

BOMGAR User Login Setup Page

  • A File Download Security warning box will pop up and you should click "Run."

File Download Warning Screen

  • An Internet Explorer Security warning box will pop up, you should click "Run."

Internet Explorer Security Warning Screen

  • A Warning box will pop up that asks if you want to allow this program to make changes to your computer. Click "Yes."
  • You should now be viewing the "Console Setup" screen. To begin the installation, click "Next."

BOMGAR Console Setup Wizard

  • Read through the license and agreement and if you agree to the program's terms, click the "I agree" option and click "Next."

BOMGAR License and Agreement Page

  • Next choose your user information and click "Next" - please note that workstation privileges may be required.

Choose what users BOMGAR is installed for

  • Choose an installation location on your computer and click "Next."

Choose where BOMGAR is installed on your computer

  • Installation of Bomgar should be complete. Click "Finish."

Installation Complete Page

You should now be brought to another login page. Fill in your netid and temporary password and login to the program.

Once you have logged in you should see the following screen:

BOMGAR Representative Console Screen