Changing Your SUmail Password

The password for you netid account is kept in sync with SUmail for SUmail users. When you change your password using, the new password will be pushed to SUmail within 15 minutes. We don't recommend that students and alumni change their SUmail password using the "change password" feature within SUmail; this will cause the netid password and SUmail password to get out of sync, and the SUmail password will get overwritten the next time you change your netid password.

Note that the netid password must be 8 characters long to sync properly with your SUmail account.

For help with SUmail password problems, call the ITS Help Desk at (315) 443-2677 or email

Microsoft Account Password

During the SUmail upgrade on July 8, 2013, current SUmail accounts were split into two separate accounts:

  • SUmail account – for your email, calendar, and contacts. Microsoft refers to this as your “Organizational Account.”
  • Microsoft account – for SkyDrive, Messenger, and other Microsoft services.

The Microsoft account is managed by Microsoft and is not synced with your netid password.  Visit Managing the Passwords for your SUmail and Microsoft Account for information on how to change the password for your Microsoft Account.

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Information Technology and Services
Syracuse, NY 13244-4100
T: 315.443.2677
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