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ITS Student Services

Welcome to computing at Syracuse University. Be sure to refer to our ITS New to SU page as you prepare to arrive on campus. Below you will find information regarding your technology related resources.

Information Technology and Services

ITS Text Logo

Syracuse University's Information Technology Services (ITS) provides students, faculty, and staff with technology resources and services that support the University's mission of promoting learning through teaching, research, scholarship, creative accomplishment and service. ITS works in partnership with the technology departments located within SU's schools, colleges and administrative divisions.

Stay informed! Following us on: Blue Bird Twitter Logo @ SU_ITS       ITS at Syracuse University       SyracuseITS

IT Support Services

Information Technology Services (ITS) provides a variety of support options for students, faculty, and staff. Additional computing support services are provided by school, college, and departmental computing support staff.

Phone SupportEmail SupportWalk-In Support
Orange ment appearing to answer phones at computersInformation Technology and Services Text Logo

Need help? Call 315-443-2677! Our IT consultants will review any issues related to your campus account(s), general computer or any questions you may have.

Hours of Operation: http://its.syr.edu/supportsvc/

Note: For more efficient service, please have your SUID or NetID available so we may properly identify the account(s) in question.

Whether its an IT related issue or you simply have an inquiry, send an email to help@syr.edu 24/7 and the next available consultant will assist you or connect you with the proper IT personnel or department. 

Note: Never include sensitive personal information such as your password(s) or social security number. Help requests requiring full time staff verifying this information will require a phone interaction or ITS Service Center visit.

Open 7 days a week, the ITS Service Center is located at 1-227 CST behind the Milton Atrium. Here we offer a wide variety of services, including software related support, virus removal, diagnostics and troubleshooting included for all students. Be sure check our supported devices list, which includes the most commonly owned devices and operating systems of our student. Hours of Operation

Got that DIY spirit? Rather get hands-on with your repair than give it to somebody else? We've got tools for that. Work space, too. And we'd be happy to let you borrow both through our U-FixIt program.

Need a job and passionate about technology? The ITS Service Center employs students passionate about technology. Interested in a position? Keep an eye on the sujobopps website for available positions.

Password ManagementIT Accessibility at SUSecure'cUse
Orange and Silver key lock

Visit our NetID self-service page to activate your NetID or to manage your password. This password is used throughout campus to log into your campus resources including Myslice, SUmail and Blackboard.

Students, Staff, and Faculty need to change their SU NetID password at least once a year.

Note: Parent/Proxy account passwords are set/reset by the student and are not affected by this procedure. Follow our detailed instructions for setting up parent/proxy account access.

Information Technology and Services (ITS) offers a variety of resources for using technology to ensure accessibility for all members of the Syracuse University community. Information and Communication Technology (ICT) Accessibility at SU

means ensuring that all technology is usable by the greatest number of students, faculty and staff possible, including those with disabilities, so that everyone is able to participate to the maximum extent that they can.

ITS provides tools and advice for making your digital documents accessible. Check out the Accessible Communications Toolkit for details.

Protecting your information and devices from unauthorized access and data theft requires your vigilance, especially with the evolving nature of cybercrime. Watch the brief video below to help you protect your stuff and avoid being a victim.

Visit this space often and follow us on Twitter and Facebook for news about more relevant IT security news and events.

Protect Yourself!

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Don't share or reuse your passwords. Nobody at SU, including ITS, will ever ask for your password. Do not respond to any requests to reveal your password or other private information, including online and email requests. Visit http://securecuse.syr.edu for advice on making and remembering strong passwords, keeping your devices safe, and other information security tips and techniques.

'CuseTech @ The Bookstore

Apple, Dell and HP Certified Repair Drop-Off Location

The Syracuse University Bookstore acts as a drop off point for an Apple, Dell and HP Authorized Service Center to all of our students, faculty and staff. Devices are shipped to The Computer Center located in Ithica, NY. The drop off is located at the former 'CuseTech service desk located on the 3rd floor of the Schine bookstore. Pickups and drop-offs occur every Tuesday and Thursday. If you have any questions please feel free to contact ‘CuseTech at cusetech@syr.edu or by phone at 315.443.8593, or visit their service center on the 3rd floor of the Syracuse University Bookstore. A FAQ is also located on our support services Answers page.

Bookstore Hours of Operation

World-class Technology At Your Fingertips - Additional IT Resources and Services

AirOrangeXStudent Email and Office 365 ProPlus
 G Suite
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Text reading Office 365 Student Advantage

Symbol for each microsoft office program

 

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AirOrangeX (AOX), Syracuse University's high-speed wireless network provides an encrypted secure connection (802.1x) to the SU network.

The wireless network is now available in all University residential facilities, South Campus apartments, and in many University buildings located both on and off campus.  All residential facilities have 100% wireless coverage.  See our wireless locations and hotspots.

AirOrangeGuest wireless access is also available for SU guests on a temporary basis.

Students have access to email accounts accessed on our SUmail page. These accounts include a 50gb inbox, 25mb attachments capability, access to an optimized outlook experience including a customizable user interface, and shared calendar and contact.

Your SU email account is offered indefinitely after graduation.

SU is also participating in the Microsoft Student Advantage program. Currently active SU students can download and install Office desktop applications on up to five computers (PC or Mac) and five mobile devices (iPhone, iPad, Android) for free!

When you graduate or leave the university, the subscription will expire.  Students must connect any device with Office 365 ProPlus to the Internet at least once every 30 days for an automatic license check.

Syracuse University established an organizational account in Google Apps for Education (now called G Suite for Education). This organizational account provides Syracuse University’s students, faculty and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching and learning.

A list of Google services, SU Google account information, and products accessible through SU Google user accounts is provided on the Google Apps at SU home page.

Note that SU Google accounts are in the format of NetID@g.syr.edu.

MakerSpace Computer Labs Printing on Campus
Black geometric shapes forming the letters M and Stwo white computer outlines within an orange circleA white printer outline in an orange circle with a thin silver outline

Put your hands on desktop computers equipped with high-end software for any needs. Output to laser printers, 3D-printers, and other tools. If you can dream it, you can do it here at the MakerSpace.

The MakerSpace is located at the 029 Kimmel Computer Lab on Syracuse University’s campus.

The SU MakerSpace encourages students to utilize the space for collaborative educational projects. For more information or to request a tour of the SU MakerSpace please fill out the contact form here or call 315-443-2677.

Information Technology and Services has public computer labs conveniently located around campus for students to use. The computers are directly connected to the SU campus network, allowing e-mail transactions and Internet access.

Click here for a full list of software available at every ITS-managed computer lab.

Some academic departments, such as Maxwell and Newhouse, manage their own labs. To access departmental computer labs, contact the respective academic department or visit School and College Support page.

Note: In order to use any of the computers within the labs, you must have a valid NetID and password.

Students are provided a $20 credit at the beginning of each academic year in August (this $20 credit covers the next 12 months) for printing services in the ITS public computer labs.

The University's online Print Quota Management System automatically tracks the activity of your public printing.

Students can use their print quota at the ITS-managed printers listed here. Find more information on our Printing at Syracuse University home page.

Technology GuideSU Mobile 
 

Download the Technology Guide in the SU Guides app

The Technology Guide brims with information on educational technologies, student computing resources, basic security concepts, and SU’s technology policies. It includes a campus map that users can browse for technology resources like public computer labs and email stations. Through the Guide, users can receive messages and notifications sent from ITS, and connect to ITS and other users.

To access the Technology Guide, go to the iTunes App Store or the Google Play Store and search for "Syracuse University Guides." Or, visit the Guidebook SU Guides page to have the download link sent to you via text message. Install the SU Guides app, and then download the Technology Guide.  You can also view the guide on the web through the SU Guides mobile site.

Put SU in the palm of your hand with the Syracuse University Mobile app

Syracuse University Mobile is a free mobile application that provides a wealth of current information about SU, including secure access to student information in MySlice. The current version enables students to view their class schedules and grades, view exam schedules, and search for classes. It also enables faculty to view class schedules, rosters and grades. The app delivers the latest University news and events, access to SU’s online directory to search for students, faculty, and staff, campus maps, interactive SU social media, and more. LaundryView lets you see what washers and dryers are available in campus housing, and will send you status alerts for availability and for your load in progress.

For more information and to download, visit the Syracuse University Mobile page.

 

Educational Technologies

ITS offers students access to the latest in educational technology. These resources provide support in the appropriate use of technology for learning and research.

 

BlackboardAdobe ConnectTurningPoint



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Blackboard learning management software makes class content available to students via the Internet. Blackboard provides students and instructors with interactive web 2.0 technologies such as blogs and wikis. The Blackboard course management platform also supports video and audio from a variety of web sources including podcasts and v-casts. The Blackboard course management system uses all of these tools to enhance learning, interaction, and collaboration.

Check out our introductory video to get started!

Adobe Connect is a secure web conferencing system that all Syracuse University instructors and students can use at no charge. Participants can interact via real-time audio and video, share presentations, and join discussions verbally or by chat. To get started, see our Adobe Connect Pro help pages.

TurningPoint student response system allows students to become active participants in their classroom by submitting responses to interactive questions using a ResponseCard keypad or other hand-held/computer devices. The instructor has the ability to display a graph after students have answered, showing how the class answered as a whole, and letting students assess their course knowledge.

ExpressionsTurnitinEnsemble

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Anyone in the Syracuse University community can create their own website with Expressions. Each user can customize their WordPress site to express themselves and create an online presence.

The Turnitin internet-based plagiarism-detection service checks the originality of student submitted essays. Turnitin can be used to detect plagiarism as well as spelling and use of grammar.  Instructors can leave a voice comment with each submitted assignment. Students and instructors can use Turnitin within the Blackboard platform. Turnitin can be access from the building block in Blackboard.

The Ensemble Video Platform simplifies video management and distribution. Videos can be streamed from your course’s Blackboard web page, Sharepoint, Cascade, iTunes/iTunesU, web pages, iPads, and more with the help of Ensemble.
Lynda.comTextHelp Read & Write GoldQualtrics
black and white woman reading book within small circle

Lynda.com is a leading online learning company that helps anyone learn business, technology and creative skills to achieve personal and professional goals. Members have unlimited access to the lynda.com video library of more than 3,600 engaging, top-quality courses, including 275,000 tutorials taught by recognized industry experts.

All active students, faculty and staff will have full member privileges.

Read&Write Gold helps all individuals succeed regardless of ability or learning style.  Users can access the reading, writing, studying, and research tools they need at school, home, or work. Having text read aloud with dual color highlighting, along with additional support tools, helps every learner gain confidence and work independently at their own pace.

Syracuse University maintains a site license for TextHelp Read&Write Gold for PC and Mac and iReadWrite for iPad. The software will soon be installed on the computers in the ITS public computer labs and can now be installed on users’ University- and individually-owned computers.

Qualtrics provides a unique cloud based research/survey tool licensed for all current SU faculty, Students and Staff.

Qualtrics is one of the very few survey providers that gives unlimited support to all users.

Get Started Now!

Note: Qualtrics is licensed for all current SU faculty, Students and Staff. Login is achieved through a secure process in which your credentials are never given to Qualtrics.

Related Links

ITS Home Page

Computing @ Syracuse University