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*MySite common problems*

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Issue: Cannot make network connection to access my MySite files.

Solution:

1. Open your web browser and enter your MySite web address http://your-netID.mysite.syr.edu

2. You should see a your-netID MySite starter page , if you do, your MySite space is successfully setup and go to step 4.

3. If you get a message saying Server not found or "Not Found" then your MySite space is not setup properly. Follow this procedure

3.1 go to http://mysite.syr.edu and click the Delete MySite

Note:

It may take a couple of minutes to delete the space. Do not close the page during this process.

3.2 When the welcome page loads, click the "create new MySite personal website" and then click the "create MySite" button.

Note:

It may take a couple of minutes to delete the space. Do not close the page during this process.

3.3 Once again go to http://your-netID.mysite.syr.edu and check to see if your starter page shows up.

Note:

if you still get a server not found error, you most likely need to clear the cache in your browser and try reloading the page again.

4. Make sure you are entering https://your-netID.mysite.syr.edu/admin

Note:

Notice the "s" after http and the /admin at the end.

5. If you are having trouble authenticating try putting ad\ in front of your net-ID.

i.e. ad\NetID

Issue: When I visit my MySite website I get a 403 - Forbidden: Access is denied message

Solution:

This is the result of not having a properly named default page. The acceptable default Home Page name are as follows:

default.htm
default.asp
index.htm
index.html
default.aspx

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