ITS Services and Applications
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Requestor selects a product and follows steps outlined below.

Software / SaaS Requests

  • Request a VPAT (2.x or higher) from the vendor
  • Request demo, sample or trial version of software from vendor for manual accessibility testing
  • For Compliant Software

    • Review ‘Compliant Software Acknowledgement’ page and submit request with appropriate required documentation
    • An informational notification is sent to the AAC via OrangeTracker
    • Acknowledgement of receipt is sent to requestor
    • Accessibility procurement process ends
  • For Non-Compliant Software

    • Review ‘Non-Compliant Software Request’ page and submit request with all required documentation

    • Accessibility Assessment Committee (AAC) begins review with a two week turnaround time

    • AAC provides response to requestor: Conditionally Approved or Denied

    • If Request is Conditionally Approved:

      • AAC shares findings with requestor

      • Requestor addresses findings and coordinates with all relevant parties

    • If Request is Denied:
      • Requestor seeks a more accessible product and begins from the start of the Accessibility Procurement process, or
      • Submits an Exception Appeal Request to the Accessibility Compliance Committee (ACC), or
    • Accessibility procurement process ends

Hardware Requests

    • Request a VPAT 2.x or higher from the vendor
    • Request a roadmap to address accessibility issues identified in VPAT from the vendor (if applicable)
    • Review ‘Hardware Procurement Request.’ page and submit with required documentation
    • Accessibility Assessment Committee (AAC) begins review with a two week turnaround time
    • AAC provides response to requestor: Approved, Conditionally Approved or Denied
    • If Request is Approved or Conditionally Approved:
      • AAC shares findings with requestor
      • Requestor addresses findings and coordinates with all relevant parties
    • If Request is Denied:
      • Requestor seeks a more accessible product and begins from the start of the Accessibility Procurement process, or
      • Submits an Exception Appeal Request to the Accessibility Compliance Committee (ACC)
    • Accessibility procurement process ends

Policy Exclusion Acknowledgements

  • Review ‘Policy Exclusion Acknowledgement’ page and submit with required documentation
  • An informational notification is sent to the AAC
  • Accessibility procurement process ends

Exception Appeal Requests

  • Review ‘Exception Appeal Request.’ page and submit with required documentation
  • Accessibility Compliance Committee (ACC) begins review
  • If Exception Request is approved:
  • AAC shares findings with the requestor, and
  • Requestor addresses findings and coordinates with all relevant parties
  • If Exception Request is denied:
  • Requestor seeks a more accessible product and begins from the start of the Accessibility Procurement process, or
  • Accessibility procurement process ends


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