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Signing into SUmail for the first time gives an incorrect password error.

Topic Overview

SUmail users trying to log into SUMail using their suid and password are given an error that their password is incorrect. The login name for SUmail is your netID@syr.edu email address and the password is your netID password (the same password you use for MySlice, Blackboard, AirOrangeX, etc.). The password cannot contain any of these:

  • Name of the person
  • netID
  • word from the dictionary

Solution

To change your SUmail password, go to http://netid.syr.edu and select the option to change your password.  Any new passwords generated after July 8, 2013 for SUmail must contain 8 characters.

To log into SUmail, go to http://sumail.syr.edu