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This page contains guidelines for accessing shared mailboxes using various the desktop, web-based, and mobile app versions of Outlook. 

Request access

Access to shared mailboxes at the Law school can be requested by emailing LawHelp@law.syr.edu

Desktop

  • In Outlook, click the File tab
  • Choose the "Add Account" button
  • Enter the email address of the shared mailbox
  • When prompted, choose the Exchange account type
  • When prompted, restart Outlook

Outlook Web App

  • Access your account at https://exchange.syr.edu
  • Right click your name in the left-hand folder list
  • Choose "Add shared folder..."
  • Search for the name of the shared mailbox
    • it may be helpful to enter the entire email address of the shared mailbox
  • Select the shared mailbox
  • Click Add

Outlook Mobile App

  • Tap the menu icon in the upper left-hand corner of the Inbox page
  • Select the gear-shaped Settings icon
  • Tap Add Account
  • Select Add an Email Account
  • Tap Add Account
  • Enter email address of the shared mailbox and tap Continue
  • Enter Server: "exchange.syr.edu" (without quotes)
  • Domain\Username: "ad/NetID" (without quotes and with your NetID replacing "NetID")
  • Password: your usual NetID password
  • Enter a description if desired
  • Tap the check mark icon
  • Choose which Inbox to view
    • Tap menu icon in upper left-hand corner
    • Tap the Home icon to view a combined mailbox of all added accounts
    • Tap the individual icons for each account to view each separately


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