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Effect of email system migration

Shared mailboxes at the College of Law are being migrated on a rolling basis in concurrence with the overall email system migration scheduled for May 10-15, 2021.  The separate instructions below are to be used before or after a given shared mailbox is migrated.  Note that not all shared mailboxes will need to be reconfigured – if the mailbox appears to be working correctly, no further action is necessary.  Conversely, in some instances, addresses reconfigured due to mailbox name change prior to the system migration may need to be reconfigured again following the migration.  Please email LawHelp@syr.edu with any questions about the process or the impact of account migration.

If you are adding a shared mailbox prior to account migration

Please use these instructions prior to the migration of the shared mailbox in question. 

If necessary following a mailbox name change, first delete the existing entry: Deleting Shared Mailboxes.

Add the new mailbox using the instructions at Exchange Mailboxes via Proxy Access Instructions.

Note that addresses reconfigured due to mailbox name change prior to the system migration will need to be reconfigured again following the migration, using the steps below.

If you are adding a shared mailbox following account migration

Please use these instructions after the migration of the shared mailbox in question.

If necessary following a mailbox name change and/or the migration of a previously-connected mailbox, first delete the existing entry: Deleting Shared Mailboxes.

Add the new mailbox using the instructions at Connecting to a Shared Account in SUMail.



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