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Background

Adobe now requires that all products be licensed to actual, individual user accounts.  As such, the Clinic generic accounts cannot themselves be used to activate Acrobat.  A workaround is necessary to prompt the software to request the student's own login credentials.  Details are below.


Login 

  1. Sign into computer with assigned Clinic account
  2. Launch 'Adobe Creative Cloud' application

    Notice

    Launching any other Adobe applications first will result in an 'Access Denied' error message when following these directions.


  3. When prompted to sign in, enter Clinic account info in format "CLNC001@syr.edu"
    Adobe Creative Cloud sign in window

  4. A Microsoft prompt for 'More information required' is displayed, choose 'Use a different account'
    Microsoft 'More information required' prompt

  5. At the pick an account screen, choose “Use other account” option and log in with the user's NetID information (username is NetID@syr.edu and password is NetID password)
    Microsoft 'Pick an account' promptMicrosoft 'Sign in' prompt

  6. User will be prompted to verify their account using Multi Factor Authentication

  7. A Microsoft prompt to 'Stay signed in?' will be displayed, the user may opt for either choice