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Jobs Not Printing (Common Situations)

Situation, IssueTip, Solution

Printing from online sources, including Blackboard 

Download the document to your device whenever possible and print from the appropriate software. For PDFs, print from Adobe Acrobat (PC, Mac) or Preview (Mac). Some files, when printing from a web browser, would sometimes disappear and not print (no charges are incurred in these situations).

Sent to the wrong printer? 

Go to printing.syr.edu and check your print history to locate which printer it was sent to. 

Not enough printing credit 

Check your balance at printing.syr.edu. You can also add more funds while you’re there.  

Paper size issue? 

Check your paper size before printing, our public printers support 8.5x11 (Letter) and 11x17 (Tabloid) only. If you print any other size, your job will not print and you'll see an error message in your job history at printing.syr.edu (no charges are incurred in these situations).

Issues with specific file formats? 

Save/Export your document from the original program to a PDF file. Print the PDF file.  

Printer is jammed, out of paper, or other technical issues 

Report to Tech Desk if an 'Out of Order' sign is not present and try another printer. Inquire at the Tech desk for a possible refund.  

Your job still hasn’t printed? 

Be patient, during peak hours, your job might take longer to print due to increase printing load. From your computer, open the print queue for the printer you printed to and see your job’s progress.  

  • From a Windows computer, open Window's Settings->Devices->Printers & scannersSelect the printer you printed to and click Open queue. 
  • From a Mac computer, open System Preferences->Printers and Scanners. Select the printer you printed to and click Open Print Queue. 

Go to printing.syr.edu to check your print history and verify that there aren't any errors related to your print job.

Try printing from another computer station.

Libraries Desktop Specific

Situation, IssueTip, Solution

Need to print in Color? 

By default, printing from a libraries desktop defaults to Black and WhiteIf you need to print in Color: 

  • From a Windows desktop, in the print dialog, look for a 'Printer Preferences' or 'Printer Properties' option and change the color mode to ColorFor example, in Microsoft Office’s print dialog, select Printer Properties under the printer name and change the color options there to Color. In Adobe Acrobat, from the print dialog, select Properties next to the printer name and change the color options there to Color
  • From a Mac desktop, in the print dialog, click on the main drop-menu (below 'Printer' and 'Presets') and choose Printer Features at the bottom. From the Feature sets drop-menu, select Color. From the Color mode below, select Color. 

Windows Laptop Specific

Situation, IssueTip, Solution

Need to print in Black and White? 

By default, printing wirelessly from a Windows laptop defaults to Color Auto-Detect. To specify Black and White only, depending on the program’s print dialog, look for a 'Printer Preferences' or 'Printer Properties' option and change the color mode to Black and White 

For example, in Microsoft Office’s print dialog, select Printer Properties under the printer name and change the color options there to Black and White. In Adobe Acrobat, from the print dialog, select Properties next to the printer name and change the color options there to Black and White.  

Mac Laptop Specific

Situation, IssueTip, Solution

Need to print in Black and White? 

By default, printing wirelessly from a Mac laptop defaults to Color Auto-Detect. To specify Black and White only, in the print dialog, click on the main drop-menu (below 'Printer' and 'Presets') and choose Printer Features at the bottom. From the Feature sets drop-menu, select Color. From the Color mode below, select Black and White. 

Optionally, if you don't see a 'Printer Features' option in the main drop-menu, select the PDF drop-menu on the bottom-left of the print dialog window and choose Open in Preview. When you print from the Preview application, there should be a Black and White option you can check on in the print dialog.

Jobs not printing from a Google Chrome browser? 

By default, Google Chrome on a Mac laptop defaults to 10x13 paper size when printing to a libraries printer. From the print dialog in Chrome, select More settings->Paper size and change the paper size to Letter 

Need to print single-sided?By default, printing to libraries printers defaults to double-sided. To specify single-sided, in the print dialog, click on the main drop-menu (below 'Printer' and 'Presets') and choose Layout. In the Two-Sided drop-menu select Off.