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Important Notes from Library ITS Regarding Refunds

If a library printer creates poor quality printouts, bring the output to the Technology desk located on the 1st floor of Bird Library and request a credit on your printing account. The poor quality printouts must be surrendered to receive a refund. Refund requests typically take a few business days to process.    

No Refunds  

  • Except as noted above, no refunds are provided from the University's Print Management System.  

  • Printouts should be retrieved from the printer immediately. No refund will be given if a printout is left on the printer and reported missing.  

  • Incorrectly formatted print jobs (layout, orientation, single v. double sided, copies etc...) will not receive a refund.

  • Students who do not use all of their initial $20 credit will not receive a refund for any balance left on the account at the end of the school year.  

  • Students who add money to their printing quota will not receive a refund for any balances left on the account at the end of the school year.  

  • All student printing quotas are reset to $20 between the end of the second Summer Session and the beginning of the new academic year.  

  • For troubleshooting purposes, all refund requests must be submitted as soon as possible or before the Technology desk closes on the same day your printing issue takes place

   

SU Print Management System (PaperCut)

By visiting the SU Print Management system, you can perform various tasks, including:

  • Check your print balance and add funds via credit card.
    Note - funds can be added with cash ($5 increments only) in Steele Hall, room 206.
  • Release pending jobs (email to print,  plotter jobs).
  • View printing history.
     

A Note on Margins 

Please note that libraries printers do not print to the edges of the paper (also known as full bleed).   Default margins vary by printer.

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Printing Details and Locations

Bird Library

Printer Name

Location

Cost

B&W/ColorPaper
lib-bird-0Lower Level $0.04  per sheet
B&W8X11

lib-bird-1A

1st Floor

$0.04  per sheet
B&W
8X11


$0.08 per sheetB&W11X17


$0.25 single-sided, $0.30 double-sidedColor8X11


$0.50 single-sided, $0.60 double-sidedColor11X17

lib-bird-1B

1st Floor
$0.04  per sheet
B&W

8X11



$0.08 per sheetB&W11X17


$0.25 single-sided, $0.30 double-sidedColor8X11


$0.50 single-sided, $0.60 double-sidedColor11X17

lib-bird-1C

1st Floor

$0.04  per sheet

B&W

8X11



$0.08 per sheetB&W11X17


$0.25 single-sided, $0.30 double-sidedColor8X11


$0.50 single-sided, $0.60 double-sidedColor11X17

lib-bird-1-plotter 1

1st Floor

$3.00 per foot  (priced by longest side)

Color 36" Wide, Matte White Paper  

lib-bird-1-plotter 2

1st Floor

$3.00 per foot  (priced by longest side)

Color 36" Wide, Matte White Paper  
lib-bird-2
2nd Floor  

$0.04  per sheet

B&W

8X11



$0.08 per sheetB&W11X17


$0.25 single-sided, $0.30 double-sidedColor8X11


$0.50 single-sided, $0.60 double-sidedColor11X17
lib-bird-33rd Floor

$0.04  per sheet

B&W

8X11



$0.08 per sheetB&W11X17


$0.25 single-sided, $0.30 double-sidedColor8X11


$0.50 single-sided, $0.60 double-sidedColor11X17
lib-bird-44th Floor

$0.04  per sheet

B&W

8X11



$0.08 per sheetB&W11X17


$0.25 single-sided, $0.30 double-sidedColor8X11


$0.50 single-sided, $0.60 double-sidedColor11X17

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Carnegie Library (Carnegie Building) 

Printer Name

Location

Cost

B&W/ColorPaper

lib-carn-2

2nd Floor

$0.04  per sheet

B&W

8X11



$0.08 per sheetB&W11X17


$0.25 single-sided, $0.30 double-sidedColor8X11


$0.50 single-sided, $0.60 double-sidedColor11X17
lib-carn-3 3rd Floor  

$0.04  per sheet

B&W

8X11



$0.08 per sheetB&W11X17


$0.25 single-sided, $0.30 double-sidedColor8X11


$0.50 single-sided, $0.60 double-sidedColor11X17

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Architecture Reading Room (Slocum Hall)  

Printer Name

Location

Cost

B&W/ColorPaper

lib-sloc-3

3rd Floor  

$0.04  per sheet

B&W

8X11



$0.08 per sheetB&W11X17


$0.25 single-sided, $0.30 double-sidedColor8X11


$0.50 single-sided, $0.60 double-sidedColor11X17

How-to


Wireless Printing

macOS

Important: Make sure you're connected to Syracuse University's wireless network. Mobility Print supports macOS Yosemite and newer.

  1. Navigate to System Preferences -> Printers and Scanners.
  2. Click the + icon under the Printers List.
  3. The Add dialog is displayed. This dialog displays a list of all of the discovered printers on the network.
  4. Select a printer:

    • lib-bird-0 (Bird, lower level)
    • lib-bird-1A (Bird, first floor)
    • lib-bird-1B (Bird, first floor)
    • lib-bird-1C (Bird, first floor)
    • lib-bird-2 (Bird, second floor)
    • lib-bird-3 (Bird, third floor)
    • lib-bird-4 (Bird, fourth floor)
    • lib-carn-2 (Carnegie, second floor)
    • lib-carn-3 (Carnegie, third floor)
    • lib-sloc-3 (King & King Library)

      Warning - Color auto-detect is on by default. You must select a 'black and white' option before printing in order to print and be charged black and white prices. Failure to do so, the system will print and charge color prices if color is detected in your document. NO REFUNDS WILL BE PROVIDED IN THIS SITUATION

  5. Check that Use is set to Secure AirPrint.

    Note - If Secure AirPrint is not displayed:
    1. Close the Add dialog.
    2. Disconnect from the network.
    3. Reconnect to the network.
    4. Try again.

  6. Click Add.
  7. Print your document. When prompted, enter your netid and password.

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Windows

Important: Make sure you're connected to Syracuse University's wireless network. Mobility Print supports Microsoft Windows 7 and newer.

  1. Download and run this Mobility Print Printer Setup (pc-mobility-print-printer-setup.exe).

  2. On the License Agreement screen, click Next.
  3. Select a printer, then click Next

    • lib-bird-0 (Bird, lower level)
    • lib-bird-1A (Bird, first floor)
    • lib-bird-1B (Bird, first floor)
    • lib-bird-1C (Bird, first floor)
    • lib-bird-2 (Bird, second floor)
    • lib-bird-3 (Bird, third floor)
    • lib-bird-4 (Bird, fourth floor)
    • lib-carn-2 (Carnegie, second floor)
    • lib-carn-3 (Carnegie, third floor)
    • lib-sloc-3 (King & King Library)

      Warning - Color auto-detect is on by default. You must select a 'black and white' option before printing in order to print and be charged black and white prices. Failure to do so, the system will print and charge color prices if color is detected in your document. NO REFUNDS WILL BE PROVIDED IN THIS SITUATION

  4. Enter your netid and password, then click Next.
  5. Click Finish.
  6. Print your document.

    Note - To add more printers, run the downloaded Windows Printer Setup again and repeat steps.

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iOS

Important: Make sure you're connected to Syracuse University's wireless network. Mobility Print supports iOS 9.2 and newer.

  1. Open the app that you want to print from.
  2. To find the print option, tap the app’s share icon —  or  — or tap .
  3. Tap  or Print

    Note - If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.

  4. Tap Select Printer and select a printer. 

    • lib-bird-0 (Bird, lower level)
    • lib-bird-1A (Bird, first floor)
    • lib-bird-1B (Bird, first floor)
    • lib-bird-1C (Bird, first floor)
    • lib-bird-2 (Bird, second floor)
    • lib-bird-3 (Bird, third floor)
    • lib-bird-4 (Bird, fourth floor)
    • lib-carn-2 (Carnegie, second floor)
    • lib-carn-3 (Carnegie, third floor)
    • lib-sloc-3 (King & King Library)

      Warning - Color auto-detect is on by default. You must select a 'black and white' option before printing in order to print and be charged black and white prices. Failure to do so, the system will print and charge color prices if color is detected in your document. NO REFUNDS WILL BE PROVIDED IN THIS SITUATION.

  5. Enter your netid and password, then tap OK.
  6. Tap Print in the upper-right corner.

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Android

Important: Make sure you're connected to Syracuse University's wireless network. Mobility Print supports Android 4.4 and newer.

  1. Install the Mobility Print app (by PaperCut Software) from the Google Play Store.
  2. Launch the app.
  3. Tap Android Settings.
  4. Tap Mobility Print.
  5. Tap the enable toggle.
  6. Exit out of Settings.
  7. Print your document. When prompted, enter your netid and password.

    Note - The way you print is different depending on the app. When you select a printer, make sure you select a Mobility Print printer as identified by the PaperCut icon PaperCut logoIf you select the Remember me checkbox, your phone will remember your login details for that printer for one week.

    • lib-bird-0 (Bird, lower level)
    • lib-bird-1A (Bird, first floor)
    • lib-bird-1B (Bird, first floor)
    • lib-bird-1C (Bird, first floor)
    • lib-bird-2 (Bird, second floor)
    • lib-bird-3 (Bird, third floor)
    • lib-bird-4 (Bird, fourth floor)
    • lib-carn-2 (Carnegie, second floor)
    • lib-carn-3 (Carnegie, third floor)
    • lib-sloc-3 (King & King Library)

      Warning - Color auto-detect is on by default. You must select a 'black and white' option before printing in order to print and be charged black and white prices. Failure to do so, the system will print and charge color prices if color is detected in your document. NO REFUNDS WILL BE PROVIDED IN THIS SITUATION.

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Chrome OS

Important: Make sure you're connected to Syracuse University's wireless network. Mobility Print supports Chrome OS with Chrome version 43 and newer.

  1. Install the Mobility Print Chrome app from the Chrome Web Store.
  2. Open the page to print.
  3. If printing is available, right-click, then select Print.
  4. Click Change to choose a printer.
  5. Select a printer from the list.

    Note - Make sure you select a Mobility Print printer as identified by the PaperCut icon PaperCut logo.

    • lib-bird-0 (Bird, lower level)
    • lib-bird-1A (Bird, first floor)
    • lib-bird-1B (Bird, first floor)
    • lib-bird-1C (Bird, first floor)
    • lib-bird-2 (Bird, second floor)
    • lib-bird-3 (Bird, third floor)
    • lib-bird-4 (Bird, fourth floor)
    • lib-carn-2 (Carnegie, second floor)
    • lib-carn-3 (Carnegie, third floor)
    • lib-sloc-3 (King & King Library)

      Warning - Color auto-detect is on by default. You must select a 'black and white' option before printing in order to print and be charged black and white prices. Failure to do so, the system will print and charge color prices if color is detected in your document. NO REFUNDS WILL BE PROVIDED IN THIS SITUATION.

  6. When prompted, enter your netid and password

    Note - If you select the Remember me checkbox, your device will remember your login details for that printer for one week.

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Email to Print

NOTE: This feature is currently limited to B&W double-sided printing ONLY.

  1. Using any email client with your SU email account configured (web, desktop, mobile), compose a new email.
  2. Include the file/s you wish to print as an attachment (you can attach more than one document in the same email).

    NOTE: Acceptable files include Microsoft Office (docx, xlsx, pptx etc…), PDF and image files (jpg, png, tiff, gif etc…). Adobe Creative Cloud/Suite files are not supported.

  3. Send your email to print@syr.edu
  4. Login to the SU print management system at https://printing.syr.edu
  5. From the Jobs Pending Release tab, release your job by clicking print next to your job’s name and selecting a printer from the listed options.

Libraries email-to-print printers are:

  • lib-bird-0 (Bird Lower level)
  • lib-bird-1-email (Bird 1st floor, east side)

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Printing to the Plotter - HP Designjet Z6200

Adobe Acrobat (Windows)

NOTE:  Save your document as a PDF file to avoid issues with missing parts/layers on your print job .

  1. Open your file using Adobe Reader or Adobe Acrobat DC.
  2. If needed, rotate your document so that the smallest side is your width. From the menu bar, go to View->Rotate View and rotate your document.
  3. Select File->Properties from the menu bar. In the Description tab, look for Page Size under AdvancedWrite down these numbers for later use, they are your 'Width x Height'.
  4. Select File->Print from the menu bar.
  5. From the Print window, select the printer called lib-bird-1-plotter 1 or lib-bird-1-plotter 2, then select Properties.
  6. In the Paper/Quality tab, under Quick sets, select Poster.
  7. Under Paper options, select Custom....
  8. Locate the numbers you wrote down from step 3:

    If your width is under 36 inches, enter your dimensions in the Custom size window.

    Or

    If your width is bigger than 36 inches, use this formula (original width - 35.5 = X). Type in 35.5 as your Width and subtract X from your original height and type that result in as your Length in the Custom size window.

  9. Under Name, type anything to rename the preset. Click Save then OK.

    WARNING: If 'The width of a paper size should be equal or smaller than its length.' message appears, select OK. Then, select OK in the Custom size window. Go to the Layout/Output tab and under Roll options, select Rotate by 90 degrees. Under Orientation, select Landscape. Proceed to step 10.

    OPTIONAL:  If you need cut marks , select the  Layout/Output  tab. Under  Roll options,  select  crop lines .

  10. Click OK.
  11. In the main Print window under Page Sizing & Handling, select Fit.

    NOTE: If checked, make sure to uncheck the option that says Choose paper source by PDF page size.

  12. Click Print. Open a web browser and go to  https://printing.syr.edu , login with your netid/password and release your job from the Jobs Pending Release tab.

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Adobe Photoshop (Windows)

NOTE:  Save your document as a PDF file to avoid issues with missing parts/layers on your print job.

  1. Open your file using Adobe Photoshop.
  2. If needed, rotate your document so that the smallest side is your width. From the menu bar, go to Image->Image Rotation and rotate your document 90° Clockwise.
  3. Select Image->Image Size from the menu bar. Write down the Width and Height listed there.
  4. Select File->Print from the menu bar.
  5. From the Print window under Printer Setup, select the printer called lib-bird-1-plotter 1 or lib-bird-1-plotter 2, then select Print Settings.
  6. In the Paper/Quality tab, under Quick sets, select Poster.
  7. Under Paper options, select Custom....
  8. Locate the numbers you wrote down from step 3:

    If your width is under 36 inches, enter your dimensions in the Custom size window.

    Or

    If your width is bigger than 36 inches, use this formula (original width - 35.5 = X). Type in 35.5 as your Width and subtract X from your original height and type that result in as your Length in the Custom size window.

  9. Under Name, type anything to rename the preset. Click Save then OK.

    WARNING: If 'The width of a paper size should be equal or smaller than its length.' message appears, select OK. Then, select OK in the Custom size window. Go to the Layout/Output tab and under Roll options, select Rotate by 90 degrees. Under Orientation, select Landscape. Proceed to step 10

    OPTIONAL:  If you need cut marks , select the  Layout/Output  tab. Under  Roll options,  select  crop lines .

  10. Click OK.
  11. In the main Print window under Position and Size, select Scale to Fit Media.
  12. Click Print. Open a web browser and go to  https://printing.syr.edu , login with your netid/password and release your job from the Jobs Pending Release tab.

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