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Important Notes from Library ITS Regarding Refunds

If a library printer creates poor quality printouts, bring the output to the Technology desk located on the 1st floor of Bird Library and request a credit on your printing account. The poor quality printouts must be surrendered to receive a refund. Refund requests typically take a few business days to process.  

No Refunds 

  • Except as noted above, no refunds are provided from the University's Print Management System. 

  • Printouts should be retrieved from the printer immediately. No refund will be given if a printout is left on the printer and reported missing. 

  • Incorrectly formatted print jobs (layout, orientation, single v. double sided, copies etc...) will not receive a refund.

  • Students who do not use all of their initial $20 credit will not receive a refund for any balance left on the account at the end of the school year. 

  • Students who add money to their printing quota will not receive a refund for any balances left on the account at the end of the school year. 

  • All student printing quotas are reset to $20 between the end of the second Summer Session and the beginning of the new academic year. 

  • For troubleshooting purposes, all refund requests must be submitted as soon as possible or before the Technology desk closes on the same day your printing issue takes place

  

SU Print Management System (PaperCut)

By visiting the SU Print Management system, you can perform various tasks, including:

  • Check your print balance and add funds via credit card.
    Note - funds can be added with cash ($5 increments only) in Steele Hall, room 206.
  • Release pending jobs (email to print, color and plotter jobs).
  • View printing history.
     

A Note on Margins 

Please note that libraries printers do not print to the edges of the paper (also known as full bleed). Default margins vary by printer.

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Printing Details and Locations

Bird Library

 

Printer Name

Location

Cost

Paper Type
lib-bird-0Lower Level$0.04 per sheet

 

 

 

8x11 B&W

lib-bird-1A-double sided

1st Floor

lib-bird-1A-single sided

lib-bird-1A-color 8X11

$0.25 single-sided or $0.30 double-sided

8x11 Color

lib-bird-1A-color 11X17

$0.50 single-sided or $0.60 double-sided

11x17 Color

lib-bird-1B-double sided

$0.04 per sheet

 

8x11 B&W

lib-bird-1B-single sided

lib-bird-1C-double sided

lib-bird-1C-single sided

lib-bird-1C-color 8X11

$0.25 single-sided or $0.30 double-sided

8x11 Color

lib-bird-1C-color 11X17

$0.50 single-sided or $0.60 double-sided

11x17 Color

lib-bird-1-plotter

$3.00 per foot (priced by longest side)

36" Wide, Matte White Paper 
lib-bird-2-double sided2nd Floor 


$0.04 per sheet

8x11 B&W
lib-bird-2-single sided
lib-bird-2-color 8X11$0.25 single-sided or $0.30 double-sided8x11 Color
lib-bird-2-color 11X17$0.50 single-sided or $0.60 double-sided11x17 Color
lib-bird-3-double sided3rd Floor


   
$0.04 per sheet8x11 B&W
lib-bird-3-single sided
lib-bird-3-color 8X11$0.25 single-sided or $0.30 double-sided8x11 Color
lib-bird-3-color 11X17$0.50 single-sided or $0.60 double-sided11x17 Color
lib-bird-4-double sided4th Floor$0.04 per sheet8x11 B&W
lib-bird-4-single sided
lib-bird-4-color 8X11$0.25 single-sided or $0.30 double-sided8x11 Color
lib-bird-4-color 11X17$0.50 single-sided or $0.60 double-sided11x17 Color

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Carnegie Library (Carnegie Building) 

 

Printer Name

Location

Cost

Paper Type

lib-carn-2-double sided

2nd Floor

$0.04 per sheet

8x11 B&W

lib-carn-2-single sided

$0.04 per sheet

lib-carn-2-color 8X11

$0.25 single-sided or $0.30 double-sided

8x11 Color
lib-carn-2-color 11X17$0.50 single-sided or $0.60 double-sided11x17 Color
lib-carn-3-double sided3rd Floor 

$0.04 per sheet

8x11 B&W
lib-carn-3-single sided
lib-carn-3-color 8X11$0.25 single-sided or $0.30 double-sided8x11 Color
lib-carn-3-color 11X17$0.50 single-sided or $0.60 double-sided11x17 Color

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Architecture Reading Room (Slocum Hall) 

 

Printer Name

Location

Double-Sided

Cost

Paper Type

lib-arch-3

3rd Floor 

No 

$0.04 per sheet 

8x11 B&W  

How-to

 

Wireless Printing - Email to Print

Email to print is a new feature provided by Syracuse University’s new printing system (PaperCut). Current SU/ESF Students, Faculty and Staff can use this new feature to print.

NOTE: Please note that this feature is currently limited to B&W double-sided printing ONLY.

1. Using any email client with your SU email account configured (web, desktop, mobile), compose a new email.

2. Include the file/s you wish to print as an attachment (you can attach more than one document in the same email).

NOTE: Acceptable files include Microsoft Office (docx, xlsx, pptx etc…), PDF and image files (jpg, png, tiff, gif etc…). Adobe Creative Cloud/Suite files are not supported.

3. Send your email to print@syr.edu

4. Login to the SU print management system at https://printing.syr.edu

5. From the Jobs Pending Release tab, release your job by clicking print next to your job’s name and selecting a printer from the listed options.

Libraries printers are:

  • lib-bird-0 (Bird Lower level)
  • lib-bird-1-email (Bird 1st floor, east side)
  • lib-arch-3 (Architecture Reading room, Slocum 3rd floor)

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Wireless Printing - Mac

1. Download the drivers from the links below. When downloaded, create a folder on the Desktop called Drivers and place the downloaded drivers there (you'll need the Canon, HP and Xerox drivers).

  • Canon - (Bird 1st floor b&w and color)
  • HP - (Bird 1st floor plotter)
  • Xerox - (Bird 1-4th floor b&w and color)

Download the script from the link below. When downloaded, double-click to extract it and move that Script folder to the Desktop.

2. From the Desktop, open the Drivers folder and install the HP, Xerox and the Canon drivers (in the Canon Drivers folder, double-click the install file and enter your computer's password, then hit Enter). 

NOTE: After installing the Xerox driver, select Continue and Continue again in order to finish the installation process.

3. From the Desktop, open the Script folder and double-click the printerConfigLibraries file.

4. A Terminal window will come up and automatically add all libraries printers (Bird, Carnegie and Architecture Reading room). When finished, it'll say Process completed. Please read the information displayed before closing the window.

NOTE: For every library printer you print to, you'll be asked for a username and password. Type in your NetID and passwordNOT your computer's username and password. 

NOTE 2: You must manually select the Tabloid paper size when printing to the 11x17 color printers.

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Wireless Printing - Windows (SURA)

1. Download the SURA utility from here:

https://sura.syr.edu/download

After downloading, open the SURA application.

2. Enter your NetID and password, then click Connect.

3. At the bottom, in the Printer Name field, type lib-bird and click Search.

NOTE: for Carnegie library or Architecture Reading room printers use lib-carn or lib-arch respectively.

4. From the list of printers, select the printer you need, then click Connect.

NOTE: It may take up to a minute or longer to connect to a printer.

5. When done using SURA, make sure to exit the program by right-clicking on its icon in the bottom-right corner and selecting Exit And Disconnect. Otherwise, your computer might hang when trying to Shutdown.

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Printing to the Plotter - HP Designjet Z6200

Adobe Acrobat DC (Windows)

NOTE: Save your document as a PDF file to avoid issues with missing parts/layers on your print job.

1. Open your file using Adobe Reader or Adobe Acrobat DC.

2. If needed, rotate your document so that the smallest side is your width. From the menu bar, go to View->Rotate View and rotate your document.

3. Select File->Properties from the menu bar. In the Description tab, look for Page Size under AdvancedWrite down these numbers for later use, they are your 'Width x Height'.

4. Select File->Print from the menu bar.

5. From the Print window, select the printer called lib-bird-1-plotter, then select Properties.

6. In the Paper/Quality tab, under Quick sets, select Poster.

7. Under Paper options, select Custom....

8. Locate the numbers you wrote down from step 3:

  • If your width is under 36 inches, enter your dimensions in the Custom size window.

Or

  • If your width is bigger than 36 inches, use this formula (original width - 35.5 = X). Type in 35.5 as your Width and subtract X from your original height and type that result in as your Length in the Custom size window.

9. Under Name, type anything to rename the preset. Click Save then OK.

OPTIONAL: If you need cut marks, select the Layout/Output tab. Under Roll options, select crop lines.

WARNING: If 'The width of a paper size should be equal or smaller than its length.' message appears, select OK. Then, select OK in the Custom size window. Go to the Layout/Output tab and under Roll options, select Rotate by 90 degrees. Under Orientation, select Landscape. Proceed to step 10.

10. Click OK.

11. In the main Print window under Page Sizing & Handling, select Fit.

NOTE: If checked, make sure to uncheck the option that says Choose paper source by PDF page size.

12. Click Print. Open a web browser and go to https://printing.syr.edu, login with your netid/password and release your job from the Jobs Pending Release tab.

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Adobe Photoshop CC (Windows)

NOTE: Save your document as a PDF file to avoid issues with missing parts/layers on your print job.

1. Open your file using Adobe Photoshop.

2. If needed, rotate your document so that the smallest side is your width. From the menu bar, go to Image->Image Rotation and rotate your document 90° Clockwise.

3. Select Image->Image Size from the menu bar. Write down the Width and Height listed there.

4. Select File->Print from the menu bar.

5. From the Print window under Printer Setup, select the printer called lib-bird-1-plotter, then select Print Settings.

6. In the Paper/Quality tab, under Quick sets, select Poster.

7. Under Paper options, select Custom....

8. Locate the numbers you wrote down from step 3:

  • If your width is under 36 inches, enter your dimensions in the Custom size window.

Or

  • If your width is bigger than 36 inches, use this formula (original width - 35.5 = X). Type in 35.5 as your Width and subtract X from your original height and type that result in as your Length in the Custom size window.

9. Under Name, type anything to rename the preset. Click Save then OK.

OPTIONAL: If you need cut marks, select the Layout/Output tab. Under Roll options, select crop lines.

WARNING: If 'The width of a paper size should be equal or smaller than its length.' message appears, select OK. Then, select OK in the Custom size window. Go to the Layout/Output tab and under Roll options, select Rotate by 90 degrees. Under Orientation, select Landscape. Proceed to step 10

10. Click OK.

11. In the main Print window under Position and Size, select Scale to Fit Media.

12. Click Print. Open a web browser and go to https://printing.syr.edu, login with your netid/password and release your job from the Jobs Pending Release tab.

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Preview (macOS)

NOTE: Save your document as a PDF file to avoid issues with missing parts/layers on your print job.

1. Open your file using the Preview application. 

2. If needed, rotate your document so that the smallest side is your width. From the menu bar, go to Tools->Rotate Right to rotate your document.

3. Select Tools->Show Inspector from the menu bar. Look for Page size and write down these numbers for later use, they are your 'Width x Height'.

4. Select File->Print from the menu bar.

5. From the Print window, select the printer called lib-bird-1-plotter, then select Show Details at the bottom of the print window.

6. Click on Paper Size and select Manage Custom Sizes... from the drop-down menu.

7. Click the + sign on the left side to create a preset.

8. Locate the numbers you wrote down from step 3:

  • If your width is under 36 inches, enter your dimensions in the Paper Size section and click OK.

Or

  • If your width is bigger than 36 inches, use this formula (original width - 35.5 = X). Type in 35.5 as your Width and subtract X from your original height and type that result in as your Length in the Paper Size section and click OK

9. Under Preview select Scale to Fit.

OPTIONAL: If you need cut marks, click on Preview and select Finishing from the drop-down menu. Then select crop lines.

10. Click Print. Open a web browser and go to https://printing.syr.edu, login with your netid/password and release your job from the Jobs Pending Release tab.

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