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Follow the instructions below to configure your iPhone to AirOrangeX.

Visual Variances

Images shown are for iOS 11. Slight variations in text and application image will be present on different versions of iOS.

Connecting an iPhone or iPad to AirOrangeX

Step 1: Open Settings

Open the "Settings" app. You may need to swipe between screen to find it.

iPhone Settings

Step 2: Connect to AirOrangeHelp

Under settings, select the Wi-Fi area. Select "AirOrangeHelp" to connect. 

IPhone Select AirOrangeHelp

Step 3: Open Safari

Once connected to AirOrangeHelp, return to the home screen and click on Safari app.

IPhone Select Safari

Step 4: Run the Configuration Wizard

You will be automatically directed to airorangehelp.syr.edu. If not, please type "airorangehelp.syr.edu" into safari's URL location.

Click the "SU students, faculty and staff" link to be directed to the configuration wizard.

Select SU students, faculty and staff

Load the Cloudpath installer.

Click here to load Cloudpath

You will need to acknowledge that a netid and password are required.

NetID and password are required. Tap install to confiure.

Allow the configuration profile to be shown.


Allow website to open settings


You will be redirected to the images below. Click "Install".

Click install


 Installing Profile - click Install

Install Certificate

Step 5: Enter Your NetID Credentials

If you have an administrative password on the phone, you will need to enter it.


AirOrangeHelp Enter Netid and Password


You will then be prompted to provide your SU NetID (Username) and password. (not the SUID number or full syr.edu email address).

Enter NetID for Username

Enter NetID password


You will received a Profile Installed confirmation. Click Done

Profile Installed - click done

Step 6: Connect to AirOrangeX

When the profile is installed, you will need to return to the WiFi settings and select "AirOrangeX".



Return to Wifi settings and select AirOrangeX

 

Network Access Control System

The Network Access Control System requires that you open your browser before using the network, even if you are checking your email, Youtube etc. with non-browser applications.

If you are still receiving the "airorangehelp.syr.edu" page (which is the page in Step 4) after successfully connecting to AirOrangeX, you will need to clear your Safari cache. Instructions to clear your web browser's cache may be found here.

 

Troubleshooting

If your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting ITS for further assistance.

If the device will not complete the connection process, please verify your credentials on our NetID self service page.

Be sure your iPhone is up to date. A link to Apple's software and device support can be found here.

If your desired browser is being redirected back to the AirOrangeHelp page, please clear the cache of your browser to alleviate the redirect.

For configuration assistance stop by the ITS Service Center and a consultant will assist you with the device. For further assistance or general questions, call 315-443-2677 during our business hours or email us at help@syr.edu.

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