Welcome to the Answers home for networking at Syracuse University. Here you'll find details about SU's available networks as well as links to key support documentation. More information about networking at SU can be found here.
Information Technology Services (ITS) provides several different wireless networks on campus, each designed for a particular purpose.
Connect to the Right Network
Be sure you are connecting your device to the right network. Details about supported devices can be found on our Using Your Devices on the SU Network page.
Use AirOrangeHelp anywhere on campus to configure your computer, smartphone, and tablet to connect to AirOrangeX with your SU NetID and password. Select this network, then navigate a browser to airorangehelp.syr.edu and follow the instructions for your device.
Fast, secure network and internet connection for computers, smartphones, and tablets everywhere on campus. Use AirOrangeX to access University online resources that require your SU NetID and password including MySlice, Blackboard, Answers.syr.edu, and more.
Located only in the University residence halls, Gadgets&Games is a fast, open internet connection for many but not all internet TVs, gaming systems (XBox, Playstation, Wii), streaming devices (Roku 2 and up, Amazon FireTV and Stick, internet radios, Blu-Ray players), and more. Note that Apple TV, Chromecast, Nintendo DS and DS lite, and wireless printers are not supported. Gadgets&Games cannot be used to access University online resources that require your SU NetID and password, nor should it be used for anything involving your personal information.
Your family and guests who don’t have an active SU NetID can connect to the internet everywhere on campus using AirOrangeGuest. They should select this network on their device, then navigate a browser to guest.syr.edu and follow the instructions. AirOrangeGuest is not a secure network; users proceed at their own risk. More details can be found in the AirOrangeGuest visitors and guests guide.
Located only in the Carrier Dome, OrangeHotSpot provides an open internet connection during most major events.
Eduroam (education roaming) is a secure, worldwide wireless network access service developed for the international research and education community. Eduroam provides students, faculty, and staff from more than 5,500 participating institutions simple, instant and secure access to the Internet when visiting each other’s institutions. You won’t use this here at SU (unless you’re a visitor) but will find it handy when you visit other participating institutions. More information about Eduroam can be found here.
The Syracuse University Active Directory (SUAD) network provides a fast, secure network and internet connection to University-owned Active Directory devices anywhere on campus.
Network Support Pages
- AirOrangeGuest Wireless - Home
- AirOrangeX Wireless - Home
- Configuring the Apple Time Capsule for Safe Use at SU
- Connecting Devices to AirOrangeX
- Amazon - Connecting a Kindle Fire to AirOrangeX
- Apple - Connecting a Mac to AirOrangeX
- Apple - Connecting a Mac with Java to AirOrangeX
- Apple - Connecting an iPhone or iPad to AirOrangeX
- Google - Configuring AOX on an Android Phones
- Google - Connecting a Chromebook to AirOrangeX
- Google - Connecting an Android Device to AirOrangeX
- Microsoft - Connecting a Windows 7 Mobile Phone to AirOrangeX
- Microsoft - Connecting Windows 8.1 to AirOrangeX
- Microsoft - Connecting Windows 10 to AirOrangeX
- Microsoft - Connecting Windows RT to AirOrangeX
- Game Consoles, AppleTV, TiVo, VOIP, Smart TVs
- Google Chromecast
- Lenovo Laptops and AirOrangeX
- SU's AirOrangeX (AOX) and You!
- Troubleshooting AirOrangeX Wireless Network
- Apple device not selecting AirOrangeX when wakes up
- Apple iPad, iPod, iTouch multiple profiles problem
- Device Displays Prompt to Install Security Certificate on AirOrangeX
- Device Prompts Repeatedly for Netid and Password on South Campus
- Disable IPv6 on Mac Lion and Mountain Lion
- Disable IPv6 on Mac Snow Leopard
- iPad or iPhone keeps reconnecting to AirOrangeHelp
- Java issue on Snow Leopard affects Wireless
- Mac computer automatically connecting to AirOrangeHelp
- My netid password doesn't work with AirOrangeHelp
- Remove AOX profile from Chromebook
- Windows 7 Intel Wi-Max and AirOrangeHelp
- What Wireless Network Card Should I Buy?
- How-to articles
- IP and Mac Addresses
- Quarantine - ResNET - AOX
- Remote Access - Home
- Smart TV's and Your Privacy
- SURA - Home
- Connect Remotely to a Network Drive on OSX 10.6.8 or later.
- Manually add a printer and printer driver through SURA in Windows
- SURA Error 623 - Could not find phone book entry
- SURA Installation Errors and Resolutions for Windows
- SURA Utility for Windows 7, 8.1, and 10
- VPN for OSX 10.6 or Later
- Troubleshooting the iPad WiFi connectivity, off SU Campus.
- Using Your Devices on the SU Network
- Wired Network - Home
- Wireless Network troubleshooting form