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How Service Center staff can handle a request by new incoming SU student who is trying to submit a photograph for use on his/her SU ID card.

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Summary

How Service Center staff can handle a request by new incoming SU student who is trying to submit a photograph for use on his/her SU ID card.

Problem

A student has problems or questions about submitting his/her photograph to the Photo Upload site.

Resolution

Please provide the client with the details found in the image below (click to enlarge).

su photo upload page

When a customer contacts the Service Center for assistance with questions about using the web site, Service Center staff should refer the customer to the ID Card Office at 315-443-3734 during University business hours.

The following script can be used to make the referral:

The id photo submission web page is supported and administered by ID Card Services. You can reach them at (315) 443-3734.

If the customer contacted the Service Center by phone, Service Center staff should record the call in Orange Tracker and select the Referral component.

Sources and Relevant Links

Housing, Meal Plan, and I.D. Card Services
I.D. Card Services


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